Teams | Collaboration | Customer Service | Project Management

Building Secure Chat Experiences That Convert, Engage and Retain Users

Everything starts with a conversation. 🗨 The world’s leading organizations understand this and make sure chat is available within their mobile apps or websites. However, getting it done is not so easy. There are many things to consider. Choosing to rely on third-party messaging platforms comes with heavy compromises on data security, privacy, and ownership. 🔒

The 3 building blocks of Slack's modular apps

Modular Slack apps are composed of 3 building blocks: functions, workflows, and triggers. With them, you can assemble automations that are shareable, reusable, and easy to maintain. This combination of features means you can start building apps and automating processes quickly. In this video, we cover each building block so you know what they offer and how they work together.

The (A)sync Game

As knowledge workers, we often ask, “Does this need to be a meeting?” When the answer is no, we are faced with the challenge of asynchronous communication. In this interactive session, we’ll play a game where we will decide and discuss how to communicate and collaborate with others at work: sync or async.You’ll also get a taste of Miro’s latest asynchronous collaboration feature: Talktrack!

OneDesk - Email Settings

Overview of email settings including email queues, outgoing channels, filters, and more OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.