PM Sam Ugulava explains how findable drafts work and delivers insights into feature decision-making.

Recently the Community hosted our 3rd KCS event where we took a look into how Zendesk handles Knowledge Management. Our experts from our Self Service Team showcased their best practices around KCS and explained the importance of the solve/evolve loop and how it can identify any gaps missed by Knowledge-Centered Support. We also sat down with customers and addressed questions live from the community on our topic of focus!

Tracking hours for your employees, while simultaneously keeping them accountable on where and when they punch in and out of work, can quickly turn into an operational nightmare. To help you navigate this landscape, we’ve created an in-depth list that compares the best Geofence and GPS tracking apps, along with their features and reviews.

Is your workplace unproductive because your employees are wasting time? The biggest reason is that companies do not properly monitor their teams. The traditional method is used to monitor employees. Nowadays, employee monitoring is increasingly automated. Most employers currently use employee monitoring software to keep an eye on their employees in an easy and effective manner, so they can move their teams toward greater productivity.

Since March 2020, our everyday culture has undergone significant changes, and any change can be unpleasant. Due to the nationwide lockdown, employees were ordered to work from home. At first, everything appeared to be in order, but firms soon observed a significant drop in employee productivity. Employees found it difficult to adjust to working from home because it was a new idea. It is said that adversity is the mother of invention. And hence, We360.ai was developed. We realized the need to create technology to help manage personnel more effectively and solve problems while working from home.

Watch on demand! 🚀 In this live session, you’ll learn how to deliver quality patient care by making it easier for caregivers, providers, and patients to securely collaborate. We'll go live to tell you all about how to.

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Backlog insights provide support for you and your team to make data driven decisions during sprint planning - all within the context of your backlog view.

Help desk software can make a world of difference for your organization. In this video we explore its benefits, the must-have features you should look out for, and our pick for best Help Desk Software.

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