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Latest Videos

How to Configure an Email Ticketing System with Invgate Service Desk

Handling IT support through email can be challenging, but adding an email ticketing system might help you put some order into the chaos. This means that by using it, you can meet the customer where they are and you wouldn't need any training for the end-users. In this video, you will see how to configure an email ticketing system in less than 5 minutes with InvGate Service Desk.

Basecamp: How we run Product Strategy using Basecamp

How do we decide what to do? Organize all the ideas? Discuss, review, and choose? We do it all in Basecamp. Here's a tour of our Project Strategy project in Basecamp (with some cameos from other projects too). I hope this gives a nice glimpse of how it all goes down. Have questions? Please post them in the comments below and I'll do my best to answer. And, if there are enough, maybe I'll do another video showing the answers rather than just typing them.