OneDesk lets you manage your customers through a CRM application. Modify the types of customers, their details, add custom fields and group them by their organizations to suit your workflow. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

An overview of how Jira Service Management’s asset and configuration capabilities can be used to speed up your service requests, reduce agent workload, and improve customer satisfaction.

An overview of how Jira Service Management’s asset and configuration capabilities can be used to track your key assets. Never miss a renewal deadline or lose a laptop again!

An overview of how Jira Service Management’s asset and configuration capabilities can be used resolve incidents faster, discover the root causes of problems, and analyze the downstream impact of changes to reduce risk.

Discover what ticket backlog is and why you should be analyzing backlog data within Zendesk.

In OneDesk, we support both the traditional and Agile approaches to project management. Here are some of OneDesk’s features that are designed to help you manage your projects using the Agile methodology. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.