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OneDesk - Getting Started: Automating OneDesk

OneDesk allows you to automate repetitive actions and tasks, saving you and your team valuable time and taking action even when you are offline. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

OneDesk - Getting Started: Workflow Automations

OneDesk allows you to create and use workflow automations to help you reduce the time you spend doing repetitive tasks and to immediately take action, even when you are offline. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

OneDesk - Getting Started: Automated Bot Responses

OneDesk lets you automatically respond to your customers using an automated bot. Your OneDesk bot’s appearance can be customized and can respond based on triggers you set. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

OneDesk - Getting Started: Saved Replies

OneDesk lets you create, edit, and share saved replies, saving your team valuable time they would otherwise spend responding to repetitive questions and requests. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

OneDesk - Getting Started: Workflow Automations

OneDesk allows you to create and use workflow automations to help you reduce the time you spend doing repetitive tasks and to immediately take action, even when you are offline. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

Discover insights in Jira Software Cloud

Everyone understands the importance of data driven decision making, but when it comes to improving team rituals and processes, many rely on intuition. What if Jira could surface key data points as insights throughout your workflow? In this on-demand demo, you will get an intro to insights in Jira Software Cloud, how teams can use this feature, and what’s to come!

OneDesk - Getting Started: Email Appearance Customization

In OneDesk, you have control over the appearance of your emails. You can customize the email header and signature, and set a color scheme that matches your company branding. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

OneDesk - Getting Started: Email Tracking

OneDesk keeps a log of all emails that have been sent and received by your OneDesk in the last 72 hours. This allows you to have full transparency of your emails. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

OneDesk - Getting Started: Messaging Center

In OneDesk’s Messaging Center, you can find and control all the emails and messages that are sent to your users and customers. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.