Exoprise CloudReady effectively benchmarks SaaS application and network capacity performance through the power of crowd intelligence. This unique approach covers a variety of useful metrics for IT administrators such as Network RTT, Audio Jitter, SharePoint Health, Server Latency, Login Times, etc. Combining application monitoring and end-to-end network diagnostics with the power of crowd-sourced data analytics provides complete visibility into business-critical cloud services as well as insights into the health of the Internet. Reduce MTTR and accelerate troubleshooting during outages by instantly finding bottlenecks in the service delivery chain.

Businesses need best practices and implementation strategies to improve the end-user experience for their employees. By combining synthetics and real user monitoring, IT can deliver a seamless Microsoft 365 and SaaS application experience. As work anywhere becomes a dominant reality, employee productivity and technology empowerment will be critical goals to measure. Ultimately, business leaders will need to determine key processes and workflows that need effective monitoring. Dedicating specific staff resources to digital workplace experience will impact end-user productivity.

When it comes to supporting customers, DBS Digibank is leading the pack. Join Senior VP of Support, Raj Udayakumar, as he explains why the best customer service is when you proactively solve the customer's problem. Raj touches on adjusting your mindset, choosing the right metrics, leveraging AI, getting a seat at the leadership table, and much more.

Establishing significant strategies for your organization and team will help in more excellent performance and higher productivity. This also inspires your employees to cooperate and work as a team.

Courier is the fastest way to design your notifications once and deliver them through push notifications, direct messages like Slack and Facebook Messenger, SMS, and email–with a single Courier API rather than having to integrate each provider API separately. Courier's Notification Designer empowers every team member to build beautiful notifications. Route each message to the most effective notification channel using a robust delivery rules engine without touching your code.

What's new in Asana, May 2021:

Miro is an online collaborative whiteboard. But wait a second, what does that mean? Let’s take a quick look before diving deeper into Miro’s functionality.