A discussion on leadership and the role of workplace technology for today’s connected, complex world

At our annual conference, Team 21, our CEO, Mike Cannon Brookes, got the chance to sit down with the CEOs of two technology companies that have become essential to nearly all knowledge workers, especially in the last year, Slack and Zoom.

You could say that Alexis Ohanian, Reddit co-founder and founder of the venture capital firm Seven Seven Six, knows a thing or two about building startups. When we sat down with Ohanian for our CX Academy Live event, he shared his experience as an entrepreneur and the many lessons learned along the way—from his days responding to customer feedback emails at Reddit to his current role at Seven Seven Six helping the next generation of startups push forward.

Not only are HR departments charged with developing and implementing pandemic safety protocols, onerous budget and personnel reductions, and the rapid transition to remote work, but they must also support a workforce that’s stressed out, less productive, and off-site. This problem predates the pandemic, but it’s taking on renewed importance as companies fight to thrive in an increasingly digital environment.

Recruiting is an expensive and time-consuming process and the search for top talent is more difficult than ever. As such, it should be every company’s priority to retain talent. One way for businesses to do this is by establishing an internal recruitment process. 95% of business leaders agree that it’s challenging to find skilled professionals. On top of that, it takes a lot of time and money to find the right people.

Looking for an employee accountability template? Holding employees accountable for their actions may seem daunting, especially if you’ve just been promoted to a managerial position or are a new business owner. But how do you hold an employee accountable? In this article, we’ll share smart strategies for increasing employee accountability. We’ll also provide four employee accountability templates that you can customize for your needs.

Borrow these hard-won lessons from the healthcare field.

Interested in call centers operations? Efficient call center services are vital for building a loyal and satisfied customer base. This is important because happy customers lead to an enhanced company image and brand loyalty. However, call center operations are complex and time-sensitive. It requires strategic planning to keep your contact center running smoothly and profitably. In this article, we explain what call centers are.