Teams | Collaboration | Customer Service | Project Management

The latest News and Information on Project Management, Methodologies, Productivity and Tools.

10 best call center workforce management software

Efficiency is key to keeping a call center up and running. And one of the easiest ways to boost call center efficiency is by using call center workforce management software. Workforce management software can help you schedule the right agents to the right seats at the right time. It can also assist with accurate call volume forecasting, workforce analysis, and real-time staffing adjustments. Wondering which software will be the best for your call center? Don’t worry.

OneDesk - Work Management (All Features) Demo - 2025

Work management product demo. Work management which combines the support, financials, and project management features of OneDesk into a single unified platform. Includes the basics of the interface, customer apps, ticketing, project management, and invoicing workflow. Create tickets from multiple channels. Handle support 24/7 with an AI-integrated chat agent and knowledgebase. Bill and quote for projects and support. Customize your app to fit your needs.

OneDesk - Help Desk Product Demo (2025)

Overview demo of the Help Desk product of OneDesk. Basics of the interface, customer apps, features, and workflow. Create tickets from multiple channels. Handle support 24/7 with an AI-integrated chat agent and knowledgebase. Customize your app to fit your needs. OneDesk offers products for Help Desk, Project Management and Professional Services software all in a single connected application.

Boosting productivity Is about more than just software. It's about respecting your team's time

In my two decades of leading an IT services firm, I have seen countless businesses search for a silver bullet to solve their productivity problems. The common belief is that the right piece of software, the perfect app, or the latest platform will magically unlock a new level of efficiency. While technology is a powerful enabler, this thinking misses the point.

December 2025 Version Update: Allocate Time and Costs to Invoices & Work Management Improvements

While the year may be winding down, our team shows no signs of stopping and has been hard at work to bring you yet another feature-packed update. Discover the new time entry allocation to invoices to improve reporting around billed time, as well as many work management-related improvements to projects, tasks, and more views in Scoro.

11 types of AI productivity tools for teams

How much time do you think your team is losing every week to distractions, endless meetings, and scattered workflows? Leaders today face a tough reality. Your team has a tool for almost everything, yet it still feels unclear where the time is really going. AI productivity tools are becoming essential because they help people and teams work smarter, move faster, and get more done with less effort.

ChatGPT + Teamwork.com - How to Set Up and Use the New Connector

You can now connect Teamwork.com with ChatGPT using the new ChatGPT Connector, bringing your projects, tasks etcright into your ChatGPT conversations. In this quick tutorial, we’ll show you how to set up and use the new Teamwork.com connector — so you can find information faster, plan smarter, and move from idea to execution without leaving ChatGPT.