Teams | Collaboration | Customer Service | Project Management

Automations are rules you can set-up in your help desk system which perform actions on behalf of your team. Help desk automations are a necessary feature of a help desk system. They cut down on work, allowing your employees to focus on achieving more meaningful goals. Automations in OneDesk are particularly powerful, as they provide a method to manage moving parts, enable organization, and create an optimized workflow.

We’re making this a November to remember by introducing two new power players to Scoro! Firstly, we are stepping up our data visualization game by adding bar charts to the detailed work report. Secondly, we have revamped the concept of roles in Scoro to better support role-based pricing, billing and collaboration options.

Is your remote work not flowing? Ok, we know, bad joke! We understand your struggle, and we know how important project management is for any business! Especially how crucial it is for companies with remote workers. When you’re working with a team of people who are spread out across different locations, it can be difficult to keep track of everyone’s progress and ensure that tasks are being completed on time. And that’s exactly why we are here!

Project management trends are a big part of what you pay attention to as a successful project manager. There’s a lot on your plate, from resource management to data analysis and proving the ROI of your strategies. It can all become overwhelming pretty quickly. Thankfully, the latest project management trends provide solutions that help take a load off and increase your chances of success. Below, we discuss some of these trends and give tips for implementing them effectively.

While the term project management is pretty much self-explanatory and sounds relatively simple, the task is anything but so. Scratch the surface, and you will witness a flurry of high-octane activities requiring the project manager to don multiple hats throughout the project development journey. As such, they should be familiar with a few core project management principles to help them navigate and stay at the helm of all affairs.

Remote working from anywhere has many benefits, but staying engaged and motivated can also be challenging when you’re not in an office setting. Finding ways to keep your remote employees happy and productive is essential, or they may become disengaged and start looking for other opportunities. We will discuss ten simple strategies that you can use to keep your remote employees engaged and loyal!

It’s tempting to think that only credentialed project managers with that dedicated job function need to worry about project management styles, but that isn’t the case. Planning and organizing are two of the four main functions of management, so people managers also need to know the right way to plan and manage projects, not just specialized project managers. With that in mind, let’s walk through an overview of the seven dominant project management methodologies.

Remote work has pushed the boundaries of possibilities. Previously, interaction with colleagues outside the office was nonexistent, and team members communicated and collaborated in real time. The way the world has now transitioned to remote work opportunities, it called into question the legitimacy and efficacy of the remote work environment and whether it will be able to sustain a collaborative work environment or not.

Black Friday and Thanksgiving deals are the best time to grab the exact solution for your business that you have been eyeing for a while! However, being aware of the Thanksgiving deals and Black Friday deals are the key to not missing any exciting offers. We curated this list of the best deals that you just need to grab. Let’s get to it!