Teams | Collaboration | Customer Service | Project Management

The latest News and Information on Project Management, Methodologies, Productivity and Tools.

Why setting goals and creating clarity are key to better business in the UK

The last year and a half has really tested how well organisations in the UK—and around the world—are able to communicate goals and create clarity for their teams. Without strong goals to work towards together, teams flounder and can’t do their best work, especially considering the amount of sudden change and stress people have experienced.

Project Integration Management 101

Project integration management is the coordination of each specific aspect of a large project. A project is more than just tasks, milestones, communications, and reports. Projects have a context; they aim to satisfy all requirements by balancing resources and fulfilling stakeholder’s expectations. In this way, Project Integration Management is the process of managing a project in its totality, including the tasks, milestones, communications, requirements, trade-offs, and resource decisions.

Six Steps to Creating the Perfect Project Plan

As the popular maxim goes, “if you fail to plan, you plan to fail.” Nowhere is this truer than in the creation of a project plan. And, as training organization PM4DEV explains, “a project can only be successful if the success criteria were defined from the start.” Without a plan, you can’t define or measure the scope of the project or its success.

Interview with Colleen Kelley, President of Management Consulting Firm Stratford Group

Stratford Group is a leading management consulting firm based in Ottawa, Canada. Their goal is simple – help organizations and their leaders grow, improve and transform. As the President of Management Consulting, Colleen Kelley leads the business strategy and operations practice for Stratford Group.

Project Management Workflow - Why Does It Matter?

Do your projects often lack a sense of general direction? Are you regularly confused about what you should be doing next? To be productive and efficient, you should implement a project management workflow into your operation. This can help to bring order to chaotic situations and enhance your team’s productivity across the board. A project management workflow is a crucial component of any effective operation.

OneDesk - Getting Started: Automating OneDesk

OneDesk allows you to automate repetitive actions and tasks, saving you and your team valuable time and taking action even when you are offline. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

OneDesk - Getting Started: Workflow Automations

OneDesk allows you to create and use workflow automations to help you reduce the time you spend doing repetitive tasks and to immediately take action, even when you are offline. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

OneDesk - Getting Started: Automated Bot Responses

OneDesk lets you automatically respond to your customers using an automated bot. Your OneDesk bot’s appearance can be customized and can respond based on triggers you set. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.