Teams | Collaboration | Customer Service | Project Management

Building off a founder’s network and relying on inbound sales can help your agency grow at the start. But it’s not a sustainable long-term approach. We talked to Friday Solved founder Ryan Hall about his approach to scaling sales. With over 23 years of agency experience, including two successful exits, Ryan knows how to sell. Here are his insights and tips to improve each of your funnel stages for the long run.

I’ve worked on a lot of fast-paced marketing teams over the years, and if there’s one thing I’ve learned, it’s that a solid project schedule can be the difference between everything clicking into place and things falling part. Without a clear project schedule, it becomes way too easy for priorities to clash or for tasks to slip through the cracks. I remember one campaign where we had to roll out across multiple channels on a tight timeline.

I still remember when managing a project meant juggling spreadsheets, printed Gantt charts, or a whiteboard full of sticky notes. If you weren’t in the room, you could easily miss something, and things often slipped through the cracks. Fast forward ten years working with fast-growing B2B SaaS teams, and everything’s changed. Digital project management isn’t just about replacing paper with software.

From my experience working with fast-growing B2B SaaS companies for the past 10+ years, project portfolio management is more than just a buzzword. It’s actually about making sure all the projects you’re juggling line up with what the business really needs. When you’re managing multiple projects, it’s easy to sweat the small stuff and lose sight of what will really move the needle.

We get it. Spreadsheets are free. Project management tools are cheap. But here’s the truth: They don’t give you a significant, measurable ROI—not like Professional Services Automation (PSA) software can. Think: But how do you know if a PSA is the right investment for your business? You can look at it like a flowchart: Think you’re ready? Keep reading to understand the basics and how to choose the right PSA tool for your team.

Let’s be real, no one starts a business to spend their time managing clunky software. You start one to move fast, solve problems, and grab every growth opportunity you can. That’s where the magic of B2B SaaS software comes in. It’s not just about saving money or moving to the cloud anymore. It’s a crucial tool for shifting your focus back to what matters: your goals, your customers, and the numbers that drive growth.

Startups often face setbacks due to operational lags. They know something is missing, but are unable to fix it. Managing projects or achieving milestones with limited resources is usually the most common challenge for any startup. While bringing resources aboard and infrastructure expansion might seem to be the solution, they turn out as expensive investments – in most cases. More capital deployment does not guarantee business success.

Remote working has perks, such as allowing employees to work from the comfort of their own homes, reducing burnout, and improving productivity. However, it also comes with a problem.