Teams | Collaboration | Customer Service | Project Management

The latest News and Information on Project Management, Methodologies, Productivity and Tools.

Contact center services: Definition, types, benefits, and more

An increasing number of people today prefer to communicate via multiple channels like text messaging, email, video calling, etc., over voice calls. And this is the same for customer service too. After all, nobody wants to wait in a long call queue to talk to customer service representatives. However, with contact center services, customers can easily register their concerns and resolve their queries through their preferred communication channel.

Top 10 consulting tools every consultant needs in 2025

I don’t have the same day-to-day as a consultant, but the pressures of managing multiple tasks, staying on top of deadlines, and working with clients are all too familiar to me. In any industry, keeping projects organized and working efficiently is the key to success. For consultants, this is especially important. Whether you're working on client projects, keeping track of time, or working with a team, having the right tools can make a huge difference.

Decoding the hype behind hybrid project management

Pickleball, a unique blend of tennis, table tennis, and badminton, has grown immensely popular due to its accessibility and exciting gameplay. In guitar technique, hybrid picking combines the traditional expressiveness of fingerpicking with the more modern and precise use of a guitar pick.

13 Effective Wellness Programs at Work: Ideas to Boost Employees' Health and Productivity

Employee wellness is no longer a luxury—it’s a necessity. A well-designed wellness program can significantly enhance employees’ health, morale, and productivity while reducing absenteeism and healthcare costs. But implementing an effective wellness program requires thoughtful planning and creativity.

How Asana uses work management to drive product development

Modern-day product development isn't just about the latest feature or trending use case. At Asana, we're redefining product development by innovating how we listen and respond to our customers. Partnered with our work management platform, we can more effortlessly turn this feedback into action.

How Asana uses work management to effectively manage goals

Goals give structure to big-picture plans for your business—but they’re only useful if you can action on them. Lotte Vester, Head of Organizational Strategy at Asana, drives a process to guide teams through execution of goals. She helps transform broad initiatives into focused goals and Key Results (KRs) for Asana's dynamic teams. But she’s a one person team, and Asana is a multi-faceted, global organization. So she doesn’t try to do it alone.

Revenue Per Employee: Formula, Benchmarks, & Ways to Improve It

Revenue per employee (RPE) is the net average revenue your employees generate. Net refers to revenue minus pass-through costs, like supplier bills and software licenses. This metric tells you if your employees create enough revenue to cover: Agencies and consultancies track this metric because it offers insight into.

29 Tools for Agencies Looking to Scale: From Work Management to Finance, CRMs & More

Whether you run a marketing, digital, creative, or advertising agency, the right tech stack can help you streamline operations, improve efficiency, and boost profitability. To help you build the ideal tech stack for your team, we rounded up our favorite agency tools for everything from work management to marketing automation to appointment scheduling. Here are our top picks.