Teams | Collaboration | Customer Service | Project Management

The latest News and Information on Project Management, Methodologies, Productivity and Tools.

IT capacity planning: A complete guide for 2024

Managing your IT processes without a plan can feel like you’re constantly putting out random fires—always reacting to issues rather than preventing them. If you’ve ever struggled to get a clear picture of your IT resources, IT capacity planning is here to help. It’s the solution to avoiding those stressful moments. In this post, we chat through the essentials of IT capacity planning, and why it matters.

Mastering agile capacity planning: Strategies, techniques, and tools

Are you struggling with last-minute changes or finding it difficult to have enough resources available when priorities shift? Agile capacity planning helps tackle these challenges head-on. Unlike rigid traditional planning, agile capacity planning gives you the flexibility to adapt to unexpected changes. Your team stays balanced, and you avoid burnout, all while keeping projects on track.

Your go-to guide to agile workflows: What they are, how they work, and how to get your team on board

If your business is anything like the 300 or 400 million other businesses operating globally today, you probably face challenges like tight deadlines and the constant need for actionable feedback. Without a flexible system, these pressures can lead to missed opportunities and inefficient processes. This is where an agile workflow comes in, to help your team stay on top of every project and hit deadlines by breaking up big tasks into small ones.

How a multi-entity agency saved over two days a month on reporting, with live dashboards

Before Scoro, Saentys was using a range of systems to run its daily operations: This resulted in project management, time tracking, and billing being spread across different systems, creating challenges throughout the business. In 2021, Saentys decided to transition to Scoro to improve their processes. This is what they were able to achieve.

Seamlessly modify all your items using our selection tool

There is no limit on how many items you can have in OneDesk. As such, you can create custom work views that filter, group, and sort your items according to your needs. OneDesk now offers the ability to select all, deselect all, and multi-select in a given view. The feature enables you to quickly select all items to modify or move them. You can also clear your selection by deselecting all.

Dashboard reporting: Your ultimate guide to data clarity

Many teams struggle to keep track of performance metrics and make sense of the endless streams of data from various platforms. If you're tired of digging through spreadsheets and dealing with reports that seem outdated as soon as you check them, dashboard reporting is just what you need. This guide walks you through what dashboard reporting is, how it compares to static reporting, and the different types of dashboards available.

How to document and embed best practices that stick with Harv Nagra

Are you battling with inconsistent processes, bad practice and poor staff training? In this episode, Harv Nagra explains the benefits of documenting and embedding best practices – to take your agency one big leap forward in operational maturity. Harv shares his best tips on: Creating an agency handbook – to create a single source of truth for your business, and help your team work consistently Choosing the right documentation tools – specific tools that are helpful in documenting and communicating workflows.

How to build strong client relations: Practical strategies for better relationships

Want to know how to get your clients to stick around? Build strong relationships that go beyond simply delivering a service. When you invest in client relations, you create lasting partnerships that drive loyalty, satisfaction, and referrals. In this blog post, we explore what client relations means, why it matters, and how you can cultivate connections that benefit both you and your clients through actionable strategies.