Teams | Collaboration | Customer Service | Project Management

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What is self-management? (7 skills to improve it)

Self-management is your ability to regulate behaviors, thoughts, and emotions in a way that better serves you and your work. Learn the 7 most important self-management skills to become a better leader. Developing self-management is an introspective process. It requires an honest deep dive into your own emotional intelligence, self control, and leadership style where you discover how much you actually regulate yourself. It’s certainly not easy, but self-management can be learned.

The Ultimate Guide to Paid Time Off:Policies, Benefits, and Best Practices

PTO policies vary widely among employers, with some offering a set number of days per year and others providing more flexible arrangements. The primary goal of PTO is to offer employees a work-life balance, ensuring they have time to rest, handle personal matters, and return to work refreshed. PTO is a crucial element in employee benefits packages, as it directly impacts job satisfaction and overall well-being.

6 steps for writing a persuasive project proposal

A project proposal is a written document outlining everything stakeholders should know about a project, including the timeline, budget, objectives, and goals. Your project proposal should summarize your project details and sell your idea so stakeholders buy in to the initiative. In this guide, we’ll teach you how to write a project proposal so you can win approval and succeed at work.

The EU Digital Markets Act is here.

March 7th 2024 is the deadline for large messaging providers (so called ‘gatekeepers’) to comply with the EU’s Digital Markets Act regulation, which requires them to offer interoperability to third party messaging services. This lets users use their preferred messaging service, rather than being obligated to use the same service that their contacts happen to be on.

Don't like giving feedback? These 20 tips are for you

Giving effective feedback is a critical skill for all team members to have. In this article, we cover 11 best practices for giving any type of feedback. Plus, get four tips to give feedback as a team manager, and five steps to give upwards feedback to a manager or leader. If you’re uncomfortable giving feedback, you’re not alone. Even though feedback is a critical part of effective workplace communication, a lot of us don’t know how to approach feedback in a constructive way.

Challenges and solutions in measuring operational KPIs

Success in today’s competitive business environment depends on understanding and ability to use operational Key Performance Indicators (KPIs). A clear image of the effectiveness, productivity, and general performance of a company may be obtained by monitoring these KPIs accurately. However, companies frequently face major obstacles in this pursuit.

Best Practices for Effective Support: A Guide to Customer Intelligence

In today's highly competitive business environment, a company's success hinges on its ability to provide effective customer support. A key aspect of this is team collaboration - the more effectively your team can work together, the better they will be at solving customer issues and delivering a superior experience. Let's discuss how team collaboration and customer intelligence can enhance your team's performance.

Five Innovative Ways to Make Your Team Feel Valued From Day One

Making your team feel valued and appreciated goes beyond competitive salaries and good benefits packages (although these greatly matter, of course!); it’s about creating a work environment where your employees feel a sense of belonging. When your team members feel accepted, like they’re an integral part of your organization, they feel happier and, as a result, are more motivated and productive.

Your guide to understanding (and improving) organizational efficiency

There’s a difference between getting the work done and getting the work done well. As a leader, you’re likely most focused on the second part. You don’t just want to get random tasks across the finish line at any cost — you want to maximize your team’s resources and deliver high-quality work that makes a meaningful impact on your organization. Whether you use the academic term to describe it or not, what you’re working toward is better organizational efficiency.

Salesforce shifts focus to AI and strategic hiring

Salesforce is gaining attention in the rapidly changing field of artificial intelligence and technology thanks to its most recent strategic moves, which are intended to strengthen its staff and narrow its attention to generative AI. This article explores the noteworthy advancements and data that Salesforce recently disclosed, providing insight into the company’s strategies for hiring, cost containment, and technology innovation.