Data from a global survey of 1,200 IT decision makers and 3,000 users shows the effect and importance of collaboration platforms in the new workplace

Prior to the pandemic, I often heard tales of people talking about how their busy days were full of back to back meetings. On hearing these stories, I often wondered how they ever got any work done. Over the last year, with people working remotely, this situation seems to have become exacerbated. I now hear tales of many people working longer and longer hours filled with back to back meetings using videoconferencing software like Zoom, Google Hangouts, Microsoft Teams…you name it.

Want to know how to build a successful hybrid workforce? Hybrid work has become a buzzword ever since the COVID-19 pandemic. Many large organizations like Google and Twitter have recognized its benefits and adopted these flexible work models. But what is a hybrid workforce, and how can you make it work for you? In this article, we’ll explain what a hybrid workforce is, along with its benefits and challenges. We’ll also share a few strategies for a successful hybrid workforce.

Want to hire a virtual receptionist for your business? Most business owners find it difficult to juggle the demands of running a company while interacting with clients and responding to inquiries. So if you’re one of these individuals who don’t seem to have enough hours in the day, a virtual receptionist can help you out. In this article, we’ll explain what a virtual receptionist is and how to manage them.

Gone are the days of siloed customer support, successful organizations can and must collaborate to truly enhance the customer experience.

As digital security and data privacy become increasingly caustic issues, regulatory compliance is exceedingly challenging. Not only are various regions implementing unique standards, but industries, municipalities, and platforms are issuing new guidelines as well. While CTOs have many solutions for ensuring system compliance, the human element remains more difficult to oversee, mandate, and manage.

The past year has been a year of adversity. From the pandemic to racial injustice, many people have been faced with multiple types of adversity. And while there are societal changes that need to happen to overcome these challenges, there’s a lot we can do as individuals to fight adversity within an imperfect system. We recently had the privilege of learning from Laura Huang, who joined us for a virtual talk at Asana focused on how to turn adversity into advantage.

Customers find it most memorable when they’re treated as unique individuals. This is especially true when it comes to shopping customer care, where personalization goes a long way. Your customers want to feel special and feel like they are part of a community. They miss the days of knowing other people in the store and getting that personal attention from clerks and shop employees.

I was recently asked about the status of Information Security as a salient feature of the product roadmap. I paused. The question by itself seemed to hold up a mirror. It showed how security is viewed in today’s digital-first, app-centric, customer-focussed world. It may seem innocuous but under it lies the silent struggle many corporations face today. It also carries an unarticulated question: how should one align security with business imperatives?

Looking for a detailed guide to call center optimization? Call centers are an inseparable part of a customer-centric business. They are a great asset to the organization to improve customer interaction, resolve their issues, and enhance the brand value. The customer service industry has grown by leaps and bounds, and most call centers now use advanced technology to enhance their performance. To stay in the race, your organization needs to focus on improving the quality of the call center.