“Culture forms the bedrock of everything we do at Freshworks.” – Suman Gopalan, CHRO Freshworks When the pandemic broke out in March 2020, at Freshworks we were apprehensive about a lot of things, particularly about how we were going to collaborate across teams in different locations and get things done. Fast forward to September, we are quite proud of how far we have come, and of all the things we have been able to achieve.

If you want to significantly subtract the often costly expenses connected to IT investments and if you want to obtain a sturdy bedrock for your total cost of ownership, then getting an ITIL certification is absolutely a must. We know you’re here because you’ve been asking yourself “why implement ITIL?” and we’re here to provide you with answers regarding the perks it can bring for you and your organization.

Organized communication is the core of any successful project. Team members need to know how and when to complete tasks while being able to quickly ask questions and share information. Think about the last time you had a project that went off the rails — I’m willing to bet good money that it was because of disorganization or a lack of sufficient communication between team members.

Want to know the differences between DeskTime vs. Time Doctor? With several SaaS companies creating brilliant employee monitoring tools, it can be overwhelming to find the best tool for your business needs. You might be wondering what features are necessary for me? Or, how does this tool integrate with my existing apps? All these are important considerations when choosing an employee time and productivity tracking app.

Looking for a detailed Toggl vs Time Doctor comparison? While both Time Doctor and Toggl Track are brilliant time tracking software, they focus on different aspects. Toggl is a simple time tracker software solution for individuals or teams. You enter your activity, select a project and client, and start tracking time. On the other hand, Time Doctor is more orientated to time management and productivity improvement for organizations.

In Part 1 of this series, we talked about why it’s important to make decisions that can positively impact your customer support department swiftly, and what the consequences are if you don’t. Even a big decision like changing your B2B customer support system can move quickly if you know where to start and how to evaluate the right solution providers.

If you were to survey the most productive teams, you’d find a common ingredient – efficient communication. That explains the rise of team collaboration tools in 2020 and mega deals happening in the industry, such as Salesforce’s acquisition of Slack. However, right after heavily adopting tools like Slack, companies might notice the downsides of such tools. We aren’t just talking about fearing that Slack will hand over your data to Salesforce.

Operational efficiency is crucial to the success of your company. Improving efficiency is a combined effort of measuring and refining processes, employees, technology, and financials. The goal is the continual improvement of these aspects to maintain and increase your business’s operational efficiency. Do you want to learn more about enhancing your operational efficiency? Check out StartingPoint, the platform for customer success and service management!

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