Stop playing ticket volleyball with your B2B customers When you stop playing ticket volleyball with your B2B customers--bouncing tickets from agent to agent or even dev ops—and achieve swift ticket resolution with the right B2B customer support software, everybody wins. We conclude our four-part series about how a B2B customer support software solution like TeamSupport can help solve the many points associated with your current customer support system.

As small businesses grow and acquire new customers and users, their work management needs also grow. For agencies that offer multiple, different services, it’s challenging keeping track of every piece of work and every person that is involved with making it happen. Over the course of a business scaling up, they pick up new tools along the way to address needs as they are identified.

Sales The global customer data platform stretches across organizational boundaries and stays in sync with more than 40 partners and 20 customers in Slack Sales

Break down silos and build up communication among teams. In today’s hyperconnected world of business, it’s hard to believe that silos still exist between departments. Sadly, they do. But with the right B2B (business-to-business) customer support software, it’s easy for support, sales, and product development teams to all have full visibility into the history of the customer, what products they are using, and what communication has occurred throughout the relationship.

Although Element is working with companies around the world, our busiest region is Europe and in particular European governments and public sector organisations. There are multiple reasons, but three of the biggest are: Data ownership, open collaboration and privacy are driving the use of Matrix Element’s messaging and collaboration solution, being based on the open source Matrix project, is decentralised.

Hi everyone, We are incredibly excited to announce that Riot is now Element! In fact we have simplified all our naming: Element is also the name for New Vector (the company behind Riot) while Modular, our flagship Matrix hosting service, has become Element Matrix Services. For those discovering us for the first time: Element is the flagship secure collaboration app for the decentralised Matrix communication network.

For many of us, the way we work has changed since the start of 2020. We’ve had to adapt to the unexpected, embrace remote working, and learn to keep work going even when we’re not all in the same office space. But among all the uncertainty, one thing has become clearer than ever: even when we’re apart, we’re all in this together. And teamwork has never been more important.

In the new normal of remote work, we rely heavily on technology to collaborate more effectively and re-create the connection of being together. Each of the apps we use is like a virtual conference room, providing a digital space to communicate, make decisions, provide feedback to one another, and update each other on the status of projects. But there’s one conference room staple that’s missing from these tools: the whiteboard.

Two years ago, we first shared our vision for the future of work. Fast forward to today, and I’m proud to say we’ve delivered on that roadmap with the launch of Timeline, Portfolios, Workload, Automation, and now, Goals, giving organizations a living system of clarity that connects daily tasks to companywide objectives. And we’re just getting started.

Many small and midsize businesses (SMBs) rely on a patchwork system of multiple tools just to capture customer information and respond to requests. This can result in time wasted, missed requests and lost sales—not a great look for a growing business. What’s more, these workarounds and stopgaps simply don’t scale. As your business matures, your technology needs to mature too.