In business and in life, making a decision is easy when you’re working with a true partner and together can weigh all the factors involved towards making the right decision. In a specific example, the same can be said when it comes to making decisions that impact your B2B customer support teams’ success. As a customer support leader, you have to make a million decisions a day, and many, if not most of them, involve helping to solve customer issues.

In different parts of the world, it is lawful to track the working time of employees. Take, for instance, according to federal law in the United States as stipulated by the Fair Labor Standards Act(FLSA), employers should have records of every hourly employee, showing the number of hours they log in each day and workweek, the date and time the workweek began, hourly pay rate, regular income, overtime earnings and overtime hours logged in.

Texting is one of the most used forms of communication. In the United States alone, 5.5 billion text messages are sent daily. So maybe it’s not so much of a surprise that your customers want to be able to text your business when they need support. Few things are more frustrating than when you’re trying to solve a problem and just end up sitting on hold. And texting offers an alternative for you and your customers.

Sometime last year, we found the opportunity to optimize one of our critical API endpoints that was served using Ruby on Rails. This led to a series of investigations before we identified the right long-term solution for our particular use case. It required us not only to leverage a new JSON serializer, but also challenged us to build efficient caching and deployment strategies to go with it. This is the tale of how we embarked on that compelling journey and what we learned as a result.

Project management is a dynamic approach to ensuring your work gets done effectively and efficiently. Gone are the rigid and time-consuming processes of days of old. We’ve moved to more flexible and customizable approaches customized to fit a team’s individual qualifications. Choosing the right management methodology is just as essential to your project’s success as having the right team in place. It means the difference between clear communication and meeting deadlines.

Looking for ways to track employee hours? Every employer has to track employee hours at work to find out if team members are productive. However, the problem is, many people don’t track time the right way. In this article, we’ll tell you five methods you shouldn’t use to track employee hours and why you shouldn’t use them. We’ll cover why you should use an automatic time tracker instead.

Considering a remote time and attendance tracking software? If you have a remote workforce, keeping tabs on their attendance, and tracking their workflow and productivity may seem challenging. You can’t just walk over to their desk and check-in with them, right? Don’t worry. A remote time and attendance tracking system will help you manage all this with ease. In this article, we’ll cover everything you need to know about remote time and attendance software.

Want to know the benefits of time tracking? With businesses more competitive than ever before, companies have to manage time better in order to gain an advantage. The more work they do in the shortest amount of time, the faster they can increase profits. That’s why freelancers and business owners alike aim to be more productive day by day. One way to boost productivity is through time tracking.

You and your team need great software to manage your work. But great project management software needs to keep up not only with your team but also with market changes. Over the past five years, a new method of project management, called Agile, has responded to the demand for a more adaptive and evolutionary project management process. It does little good to adopt the Agile method while still using a software that bogs down or complicates your projects.

There are many benefits to a PMO, whether your company is big and booming or small and just starting. Below, we’ll dive into the world of PMO, talk about whether it’s right for your company, and find out why so many organizations are jumping onboard. First, let’s define some terms...