Over the years, the rapid emergence of gig economy platforms have created diverse job opportunities by connecting freelancers with businesses that favour a pay-per-task basis. However, being able to pick up temporary job arrangements has been both boon and bane. In the Asia Pacific, 84% of hiring managers outsource to freelancers.

Here at Mattermost, our team of developers and quality assurance analysts are proud of what we build and work hard to ship a quality product on the 16th of each month. However, maintaining our high bar for quality month over month isn’t without its challenges!

Mattermost Release v5.25 is generally available today. The new Extended Support Release offers many bug fixes for increased stability (see changelog for details) as well as the following new features.

Making the transition to a work from home arrangement has been a heavy lift for a lot of organizations. However, due to various risk factors and regulations, making the sudden shift to working from home has been more complicated for some sectors than others. Industries such as the financial and healthcare sectors, as well as those working for the government, face tighter restrictions on how they are allowed to work remotely.

When you’re looking to hire and build your customer service team, you’re faced with one question: What will you call your employees? Your titles say a lot about your company and explain what you expect your employees to do. So we’ve compiled a comprehensive list of all customer service job titles. To choose the best customer service titles for your company, take a look at this list!

When your career is in transition, bouncing back isn’t the only option.

As the saying goes, teamwork makes the dreamwork. Building an effective and successful team takes time, and it’s even harder in the case of distributed, remote teams. How can you run effectively a team of persons without, well, meeting in person? With the rise of remote work worldwide, many teams have found themselves juggling projects, deadlines, and goals while spread all over the country, or even all over the world. When the team works like a well-oiled clock, they can achieve big things.

How a support agent is introduced to a new role and how they’re coached until they can get up to speed plays a huge role in their performance throughout their career. In fact, organizations with a strong training and onboarding process improve new hire retention by 82% and productivity by over 70%1. So, it’s vital that you train and onboard your agents well, especially in a remote work environment.

We all know great customer service when we receive it. Providing exceptional customer service to others however, is the real challenge. Providing good customer service is a vital habit that every customer rep should have. It’s the best way to increase customer loyalty and the most effective way of handling even the hardest of customers. But, how can you and your customer service reps provide exceptional customer service consistently to every client?

In this release, we added some great new features to both the Community Edition and the Enterprise Edition. We will briefly walk you through the main features in this post.