The ever-rising demand for digital-first engagement has made customer experience a major brand differentiator in 2020. This demand for customer experience has encouraged an ‘influencer’ culture, which has CX leaders from various industries share best practices and innovative thoughts. Customer experience influencers like Neil Patel, Shep Hyken, and Jeanne Bliss are looked up to for guidance by companies and individuals wanting to provide to their customers moments of delight.

“You can use the free version of Slack for as long as you like and there’s no limit to the number of members who can be invited.” That’s what Slack’s pricing page reads once you get started. In all their PRs and advertisements', Slack has time and again claimed that their free tier offers an unlimited number of users. In short, Slack unapologetically mentions that there is no limit. You can add ‘as many people’ as you want to. But is it really true?

As we enter into 2020, looking back into 2019, let’s delve into a report from SDI to know about the expectations of service desk professionals for the coming months. The report provides specific data about the service desk – the benefits and struggles with ITSM tools, also outlining key trends, pain areas, and the priorities for 2020 for professionals. One of the key trends seems to be the uptake in AI and chatbot technologies.

San Francisco, CA – February 3, 2020 – Asana, Inc. announced today that it has confidentially submitted a draft registration statement on Form S-1 with the Securities and Exchange Commission (the “SEC”) relating to the proposed public listing of its common stock. The public listing is expected to take place after the SEC completes its review process, subject to market and other conditions.

Go is an extremely opinionated programming language. import something in a file that’s not used? It won’t compile, and there’s no flag to override. While there are workarounds, the end result remains the same: Go files are never cluttered by unused imports. This is true for all Go code everywhere, making every Go project more accessible. Not all Go opinions are enforced by the compiler.

Think of an example of poor customer service you have received recently. You may have shared the experience with a friend or colleague as a warning or funny story, who may have passed this on to another in turn. This “Chinese Whispers” effect is dangerous, as word-of-mouth marketing remains a cornerstone of lead generation for many organisations.

It’s 3 a.m. and you’re up again tossing and turning, a stampede of wild thoughts running through your head about your latest work issue. Maybe it’s a project gone south, a recurring problem rearing its head again, or a difficult relationship with a coworker. Either way, it’s up to you to calm your mind, talk yourself through your worries, and get a good night’s sleep.

No project manager is an island. A project is a collaborative effort. Even though you’re in charge of managing it, in order for the project to be successful you still need to rely on, work with, and report back to other people. Throughout this guide, we’ve been talking a lot about the various people involved in taking a project from idea to execution: your team, other departments within the organization, leadership, clients, and more. These people are your project’s stakeholders.

Reducing the time it takes to resolve a customer issue makes everyone happier. Getting there, especially if you’re aiming to shave minutes off your average service time, requires a smart and laser-like focus in helping customer support reps to be more productive.

A quality customer experience requires a dedicated sales team and support team. Sales reps start conversations with leads, and support reps continue those conversations once those leads become customers. But considering the way in which the former group passes the torch to the latter, it’s worth asking: Why aren’t more sales reps and support agents having conversations with one another?