Firing an employee is never an easy task, but it is sometimes necessary for the success and well-being of a company. However, it is important to understand the legal considerations and steps involved in terminating an employee to avoid any legal issues that may arise. Knowing how to properly fire an employee can help protect the company and ensure a smooth transition for all parties involved.

We’re facing a seismic shift in the world of customer experience with rapid advancements in artificial intelligence, data analytics and other emerging technologies shaking the very foundations of our industry. Businesses are rethinking the structure of everything, from their tech stacks to their teams. In just a few years time, these forces will radically transform the pivotal connection between customers getting support and the organisations that provide it.

Online scammers and frauds are like unwelcome guests at a party. They sneak in, aiming to steal your company's hard-earned money and private information. But there's good news! You can teach your team to spot these sneaky tricks and keep your business safe. In this article, we will show you how simple steps and a bit of know-how can create a strong shield against these online pests.

Let’s face it—today’s customers have higher standards than ever. They expect fast responses, seamless self-service, and support across all channels and devices. There is a greater need for efficient and advanced service desk software that can meet the new and ever-changing standards of today’s customers. To “wow” customers in 2024, you need forward-thinking service desk software that utilizes the latest technology and best practices.

To kick off the year, we’re bringing ‘Triggers and actions’ back into focus and adding Slack into the mix. This goes hand in hand with some smaller work management improvements!

Online timekeeping is a great way to record and streamline work activities in your company. People often record their hours using a rudimentary method like paper and spreadsheets. Unfortunately, these are often error-prone, time-consuming, and impractical. In the meantime, the Fair Labor Standards Act (FLSA) requires employers to track worked hours by “nonexempt employees,” who are usually paid by the hour.

Big decisions at work can be tough. It’s tempting just to trust your gut. But that might not be best for the team. When you use facts and data to decide, your choice will truly help the business. The numbers don’t lie. Leaning on data takes the guesswork out of deciding. It makes your choice clear and backed up by evidence. So, when faced with an important call, don’t just go with your instinct. Look at the cold, hard facts. Let the data guide you. Your team and company will benefit.

Introducing new ways to connect partner apps to automate work across your tools with clicks not code.

What are the two biggest challenges facing your consulting business today? If “finding more clients” or “increasing profitability” were your top two answers, you’re not alone. And if finding (and keeping) clients is key #1 to success, then figuring out how to price your services in a way that’s attractive to them and profitable to you is key #2.

Optimizing team workflow and streamlining project management are constant battles in today’s fast-paced business environment. While traditional methods may fall short, Kanban boards, along with the Kanban system and Kanban project management, offer a powerful solution. This article dives deep into advanced strategies and best practices to help you harness the full potential of Kanban boards and revolutionize your workflow.