Discover the transformative power of Workstyle Analytics. Dive deep into its significance, applications, and how it's reshaping the modern workplace.

As a Customer Support leader you know that reporting on your team's KPIs is a crucial part of maintaining excellent standards in customer service. For many Support teams, reporting usually takes the form of a weekly or monthly update, which helps you reflect on what is and isn't working, so you can focus your efforts in the future. But should your reporting go one step further? Should you also be utilizing the power of real-time data?

FTE is essential for understanding employee hours and resource allocation. It plays a key role in budgeting, benefits administration, and legal compliance. Full-time equivalent helps forecast workforce needs, ensures legal compliance, and may even impact tax credits. It delves into the complexities of employee workload assessment and its impact on organizational efficiency.This blog is a comprehensive guide to Full-Time Equivalent (FTE), a vital metric in workforce management.

Employee monitoring has long been an argumentative issue in the workplace, but the numbers don’t lie: Organizations that track their team’s internet use through employee monitoring see a 33% increase in productivity in just one month. Did you know that many of us lose nearly a whole day each week to activities that aren’t work-related? Studies reveal this amounts to about 8 hours weekly, not counting lunch breaks or other necessary pauses.

Project managers shoulder lots of responsibility. Keeping the team productive, addressing problems, creating solutions, and fostering collaboration are all items that land on their plate. So is process management. If processes are ill-managed, the entire project pays the price. Communication can break down, accountability can decrease, errors can increase, and milestones can go unmet. If this scenario gives you indigestion, you’re not alone.

The Microsoft infrastructure makes collecting network traces more complicated. Network traces (tracert) inside and out of the Azure Virtual Desktop virtual machine are valuable when diagnosing support issues or when an end-user calls up complaining of poor Azure Virtual Desktop performance. The following information should help improve the collection of network traces and trace data, which will aid in diagnosing Virtual Desktop Infrastructure connectivity.

Words of wisdom: focus on outcomes, not outputs.

Workplace inefficiencies and wasted time are the leading causes of numerous problems in organizations. You and your team need to identify the root causes of inefficiency and wasted work. There are different ways to identify and mitigate inefficiencies and causes leading to waste of time. In this blog, we will explore workplace inefficiencies and identify the prominent reasons why employees tend to waste time in offices. Once we find the causes, we will move forward to the solutions.

Are you thinking about intranet security? Ask anyone in IT, and they’ll probably share that their evolving security protocols are the top risk management issues keeping them up at night.

As the complexity of the help desk staffing model continues to grow, businesses grapple with essential questions – When is the right time to expand the team? How to identify and hire the best-fit candidates? And what's the ideal headcount for an efficient service desk?