The Workstatus team has been hard at work improving the product. In this post, we’ll cover all the recent new features and upgrades to make Workstatus even better. There’s much to be excited about, from new commenting and notifications to visual refreshers and mobile improvements! Our development team has been keeping up with demand and launching impactful new upgrades across the product. In fact, 77% of customers surveyed said they wanted expanded communication and collaboration features.

In today's fast-paced business world, customer support is not just a department; it's the backbone of your company. As businesses continue to evolve, so do their customer support needs. This is where TeamSupport software comes into play. TeamSupport is the number one ticketing and live chat solution for customer-centric businesses.

Since the European Union’s landmark General Data Protection Regulation came into effect in 2018, a lot has happened in terms of data security and protection. Many businesses find it comparatively more challenging to handle customer data. Plus, they often have to endure hefty fines and penalties. However, by carefully investing in GDPR-compliant messaging tools and best practices, businesses can transform challenges into opportunities.

Remote and hybrid teams in forward-thinking organizations are frequently dispersed across geographical boundaries. Therefore, flawless communication and cooperation have become critical to success. Cloud platforms generally come with a range of capabilities, from secure file sharing to real-time document editing, in order to facilitate collaboration among teams throughout the workplace and around the world.

Project management is now essential to organize tasks and stay productive. The need to succeed has led productivity apps to turn ambitious ideas into actionable plans. Therefore, kanban boards take center stage as a central hub for your team to collaborate. But you are probably wondering what a Kanban board is.

Atlassians choose where they work, every single day. Download our free report to see what we’ve learned as a result.

Consultants striving for efficiency and precision often face the challenge of managing client billing seamlessly while ensuring accuracy. The traditional approach of manual billing is time-consuming and error-prone, which can hinder your productivity and impact your bottom line. The solution? Billing software catered specifically to the needs of consultants.

A perceptual map is a chart used to illustrate where a product or brand and its competitors are positioned according to consumer perception. Learn how your brand can unlock industry insights through perceptual maps and identify paths into new marketplaces. When it comes to positioning your brand or product in the marketplace, consumer perception is king. But for marketers, it can be difficult to distinguish between your actual position and where you perceive yourself to be.

Firing an employee is never an easy task, but it is sometimes necessary for the success and well-being of a company. However, it is important to understand the legal considerations and steps involved in terminating an employee to avoid any legal issues that may arise. Knowing how to properly fire an employee can help protect the company and ensure a smooth transition for all parties involved.

We’re facing a seismic shift in the world of customer experience with rapid advancements in artificial intelligence, data analytics and other emerging technologies shaking the very foundations of our industry. Businesses are rethinking the structure of everything, from their tech stacks to their teams. In just a few years time, these forces will radically transform the pivotal connection between customers getting support and the organisations that provide it.