When a customer contacts your business or brand, they may do so via your customer service. Traditionally, the communication happened exclusively through voice calls in call centers. However, customers can now contact a company through multiple communication channels like emails, website chatbots, social media, etc., managed via contact centers. But what exactly are the differences between contact center vs call center? Don’t worry.

Jenny wakes up every morning at 8 am. While sipping her coffee, she opens up your company’s app to check the weather that day. Later, between work calls, Jenny checks your website on her laptop to see if it’s going to be windy in the afternoon – maybe it’s a good day for a bike ride? In the evening, while scrolling through Instagram, she sees your ad to subscribe to a new weather newsletter catered to cyclists.

Feeling overwhelmed and uninspired? Plan a rejuvenating trip with a little help from psychology.

An absolute integral part of project management is the tools teams use to progress, track, benchmark, and ultimately, complete projects. And with a 2020 State of Agile Report stating 58% of companies rely on scrum frameworks, it's a no-brainer why the actual scrum tools features are make-or-break when it comes time to choose the perfect software. Not only do the best scrum tool features help optimize workflow and track overall performance, they also encourage collaboration and enhance productivity.

Mattermost v5.36 is generally available today. This release includes the following new features (see changelog for more details): Enterprise Edition All Editions

With every little piece of valuable information in the cloud depending on good security mechanisms, it’s smart to take extra steps to protect your team’s and customers’ data without sacrificing user experience. After this product update, you can do exactly that by integrating your preferred single sign-on platform with Scoro. Plus, from now on, effortlessly set up team meetings with clear insight into your team’s schedule and resource availability.

Businesses need to act now to survey their supply chain, developing the capacity to anticipate and respond to supply chain risks, minimizing the impact and optimizing opportunity. In March, the world witnessed a curious scene. A container ship longer than the Empire State Building became lodged in Egypt’s Suez Canal, creating an incredible spectacle as heavy construction equipment and a fleet of tug boats tried to dislodge the vessel from the canal walls.

Skype for Business is pining for the fjords... On-premise communications might be your priority, but it clearly isn’t Microsoft’s. Skype for Business Server 2022 is the last throw of a loaded dice that always lands on Microsoft Teams. That’s Microsoft’s intended migration path for you. If you need to keep your communications on-premise, just about the only reason to migrate to Skype for Business Server 2022 is that it isn’t cloud-based Microsoft Teams.

Imagine you’re in the market to buy a new dishwasher. You receive an email from Lowe’s claiming that a new LG model is a customer favorite. But then a few friends tell you their Frigidaire dishwashers are the best they’ve ever owned. Who are you more likely to believe? Probably your friends. SEMrush’s research shows that 88 percent of people have the highest level of trust in a brand when a friend or family member recommends it.

A solid work-life balance is an essential element of employee well-being. If you’re an employer, it’s something you should not only care about but actively encourage your employees to improve and maintain. Study after study has shown that an imbalance of work and life, a work-life conflict if you will, can have a serious negative impact on employees. In the office, it has been associated with poor workplace performance, reduced productivity, absenteeism, and burnout.