At our Zendesk AI Summit Deep Dive Community Event Solutions Consultant Gregory Lindley showed how the power of Omnichannel AI Agents can be leveraged to resolve up to 80%+ customer queries across any channel. Including support for email or voice—providing consistent and accurate support wherever customers engage.

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Whether you call them AI agents, copilots, or teammates, there’s no shortage of talk about how these tools will redefine the workplace. A recent study shows 82% of companies plan to adopt AI agents within the next 1-3 years. But the real question is: how will these agents impact not just individual workflows, but how teams operate as a whole? AI agents are more than just task assistants; they play a crucial role in alleviating everyday friction and fostering smoother collaboration. The challenge lies in designing agents that not only manage routine tasks but also enhance overall team productivity.