Teams | Collaboration | Customer Service | Project Management

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How forcing office returns harms the environment

The onset of COVID-19 in 2020 catalyzed a dramatic shift in the way we work, with many trading their office cubicles for home offices. This shift brought significant environmental benefits, highlighting the impact of our daily commutes on global carbon emissions. However, as office returns become more common, it is crucial to recognize how this transition harms the environment.

A Guide to Employee Computer Monitoring Software

Whenever we hear “Employee Computer Monitoring Software,” we associate it with surveillance and oversight. However, it should be treated as merely a data collection that helps businesses perform better. Its job is to give insight into when employees are taking breaks and how they are performing a specific task. The gathered data can help the organization improve workforce performance. Therefore, organizations can use this data to improve their overall workflow.

How Effective Communication Tools Can Drive Team Productivity?

With the rise of remote and hybrid work, many of the things that were long held dear by companies, such as cohesiveness, loyalty, and a chain of command have all started coming apart, with massive long-term ramifications. This is because the traditional ethos of internal communication, which involved memos and emails, is no longer befitting this new age, bringing forth a string of new apps and solutions to pick up the slack “pun intended!” First up, why bother with communication tools at all?

Using AI for better customer and agent experiences with Upwork | Conversations with Zendesk podcast

On this episode of Conversations with Zendesk, we’re joined by Brent Pliskow, General Manager and Vice President of Customer Support at Upwork. Brent shares his expertise in integrating AI with human-driven customer service to elevate both customer and agent experiences.

Fiedler's Contingency Theory: Why leadership isn't uniform

Fiedler’s Contingency Theory states that, for a leader to be effective, their leadership style must fit the situation. Using this model, you’ll identify your own leadership style, assess the situation that requires leadership, and determine whether you’re the right leader. In this piece, we further break down the theory, teach you how to apply it to become a better leader, and provide examples of the theory in action.

Predictive workforce analytics: The future of support software

Liam Martin, co-founder and chief innovation officer of Time Doctor, and Michael, chief data scientist, discussed the new area of predictive workforce analytics and its ramifications for the support sector in the ‘Benchmarking helpdesk software‘ webinar. By examining information from 12,000,000 support tickets, they demonstrated how predictive analytics may completely change how businesses select and use support software. These are the main takeaways from their conversation.

Competitive pay: What it is and why it matters

In today’s very competitive job market, providing competitive pay is more crucial than ever. According to a Glassdoor survey, nearly 67% of job searchers regard income as their top priority when evaluating job offers. This brings up the topic of competitive compensation, a phrase that is frequently used but not always understood completely.