Customer service is changing. Gone are the days when it was perfectly acceptable to respond to a customer in a day or two. Nowadays, whether you’re selling cars, consulting, or carrots, customers expect fast, friendly resolutions to their problems in minutes, not days.

CharlieHR is a two-year-old London-based startup that created a free platform to help small businesses manage everything related to human resources. They are 18 people strong, used by a few thousand companies all over the world, and successfully just launched a paid version of their software.

Hello Riot.im fans! As the latest release of Riot.im lands on the App store, Google Play and (we’re pleased to say once again) FDroid, Phase one of Matrix Communities is now live across all platforms.