Teams | Collaboration | Customer Service | Project Management

%term

insightful

From Efficiency to Excellence: Enhancing BPO Service Quality with Insightful

Mar 6, 2024 By Dora Ordanić In Insightful
Explore how Insightful’s hours tracking software revolutionizes service quality in BPO operations. From bridging communication gaps to reducing employee turnover, discover actionable insights and best practices to enhance client satisfaction and streamline operations.
Read Post
asana

9 steps to craft a successful go-to-market (GTM) strategy

Mar 6, 2024 By Caeleigh MacNeil In Asana
A go-to-market (GTM) strategy is a step-by-step plan for launching a new product or expanding into a new market. It helps you launch your product to the right audience, with the right messaging, at the right time. Learn how to craft a go-to-market strategy in nine steps and set your next product launch up for success.
Read Post
Vivantio

Boost Your ITSM Efficiency with an Incident Management Team

Mar 6, 2024 By Vivantio Press In Vivantio
When it comes to effective IT Service Management (ITSM), having a dedicated Incident Management Team can make all the difference. This team plays a crucial role in streamlining incident responses, minimizing downtime, and ultimately boosting your overall ITSM efficiency. An Incident Management Team is a group of skilled professionals who are specifically trained to handle and resolve IT incidents promptly and effectively.
Read Post
zendesk

Travel chatbots: Top examples that travelers and businesses love

Mar 6, 2024 By Shailendra Gupta In Zendesk
How are travel companies performing today when it comes to support? In a recent experiment covered by NASDAQ, customer service quality was tested and measured across 3,000 of the top global travel and hospitality brands worldwide. Let’s just say there’s lots of room for improvement. To remove stress and surprise and delight customers with effortless experiences, companies are adopting AI-powered travel chatbots to engage with guests at every step of the customer journey.
Read Post
time doctor

Leveraging technology for operational improvement

Mar 6, 2024 By Time Doctor In Time Doctor
In the ever-changing world of contemporary company, attaining competitive advantage and long-term success is contingent upon operational improvement. It includes a methodical optimisation of procedures, techniques, and technologies with the goal of increasing production, cutting expenses, and strengthening efficiency. Technology is at the center of this revolutionary journey, acting as an accelerator and facilitator of operational excellence.
Read Post
time doctor

The remote work dilemma for young employees

Mar 6, 2024 By Time Doctor In Time Doctor
Young Americans are entering the workforce without ever setting foot in a typical office, thanks to the shift in the workplace from temporary to permanent remote labor. Researchers and professionals in the workplace are debating the possible long-term repercussions of this shift on employees in their early careers.
Read Post
rocket.chat

7 essential messaging SDK components

Mar 5, 2024 By Sara Ana Cemazar In Rocket.Chat
Real-time communication has taken the centerstage for business growth and user retention. In-app messaging applications empower businesses to engage with customers instantly. Without this, businesses become vulnerable to competition losing out on customer base and revenue potential. As per Business of Apps estimates, However, building a new chat app from scratch is complicated. It consumes considerable time, effort, and resources.
Read Post
wanywhere

AI in the workplace - Boost compliance governance in data sensitive environments

Mar 5, 2024 By wAnywhere In wAnywhere
The importance of AI is expanding across businesses and use cases. The emerging role of artificial intelligence is benefiting today’s digital-first businesses in ensuring compliance for data-sensitive roles handling information-critical operations. How AI in the workplace is enabling concerned organizations to strengthen security posture, let’s explore.
Read Post
time doctor

The role employee engagement plays in operational improvements

Mar 5, 2024 By Time Doctor In Time Doctor
Operational improvement has become a need in the fast-paced corporate world of today in order to remain competitive. But the people who carry out plans and technologies on a daily basis are the real heart of every organization. This article explores the vital role that employee engagement plays in fostering operational improvements and provides advice on how companies may best utilize the potential of their employees to increase output and efficiency.
Read Post

Copyright © 2024 OpsMatters™. All rights reserved.