Great customer experiences are about making personal connections. Discover why human customer service is important and how you can use AI to enhance it.

Retaining excellent talent is just as important as attracting it in today’s competitive corporate environment. Although there are numerous ways to improve employee retention, the employee survey is one of the most useful but least-used instruments. Through direct employee feedback, firms can obtain valuable insights that lead to significant transformations. This tutorial will examine the various ways that employee surveys might improve retention.

Visual project management allows you to see your project tasks and workload displayed in a visual format. When you can see your work, it’s easier to streamline efforts across your team, stay on track, and avoid potential bottlenecks. Often, this is done as a project timeline, calendar, or Kanban board. Learn more about the most common visual project management tools and how to use each (with examples).

Growing data breach occurrences are the biggest concern for industries where maintaining high regulation is critical. With the challenges ahead involving managing remote and hybrid teams in evolving workplaces, aligning them with compliance rules, and securing business operations – concerned organizations with data-intensive operations are looking for the right solutions to gain threat intelligence and avoid non-compliance or loss of client trust.

For many, Excel spreadsheets are a no-nonsense way to keep track of your business KPIs. Whether you want to track company revenue, sales team performance or key marketing indicators, Excel is the go-to tool for many business leaders who want a simple way of monitoring the metrics that matter. However, you may have noticed that Excel is not the most effective way of getting your team to take notice of your KPIs.

In the ever-evolving world of product planning, staying ahead of the curve is essential. This month, we want to share with you a series of updates designed to streamline your process and enhance collaboration. We’ve fine-tuned the Planner app, turbocharged Azure DevOps collaboration, and built some more features to boost your diagramming experience. These and other enhancements are poised to elevate your productivity to new heights.

The Biden administration began advocating for more regular, “meaningful” in-person work at federal agencies in April 2023. The vast telework methods that were implemented during the epidemic were significantly altered by this instruction. But after a year of this change, federal employees are starting to wonder more and more about the reasoning behind it, which is igniting discussions about whether it is really necessary or beneficial return to office settings.

Even if you’re not an engineer, if you work in tech, chances are you’re familiar with retrospectives. Some might argue that retros are a waste of time, emphasize the negatives, or can suffer from a recency bias. Despite these challenges, retros are an important part of development work. They help teams learn from past mistakes, celebrate the successes, and — when practiced long-term — can capture trends and patterns that foster more comprehensive insights.