Teams | Collaboration | Customer Service | Project Management

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Delivering Customer Support

In the world of youth activity centers, keeping kids engaged and active is paramount. Jackrabbit Technologies, a leader in management software for youth activity centers, has dedicated itself to this mission by ensuring their client support is unparalleled. In this blog post, let’s delve into how Jackrabbit, with a 100% remote workforce spread across several states and even Canada, managed to elevate its customer support from ordinary to extraordinary.

Rocket.Chat and Bluescape forge strategic alliance to strengthen defense operations

Rocket.Chat has partnered with Bluescape, a mission-ready visual workplace, to provide a reliable solution for secure and unified defense operations. This integration will help defense and federal agencies to securely share and manage mission-critical information, collaborate on mission strategies in real-time, connect with key partners to exchange classified intelligence and protect confidential data from unauthorized access, interception, and tampering.

The Emotional Labor of Modern Work with Steven T. Hunt Ph.D., Work Techno-Psychologist

This episode features an interview with Steven T. Hunt Ph.D., Work Techno-Psychologist & Author of Talent Tectonics. In this episode, Shawn and Steve discuss how the nature of work is evolving, the cause of burnout, and how we should be using AI to make work better.

Employee Time Theft: The Silent Killer of Productivity

Employee time theft is not just a minor issue. It costs US companies a staggering 20% of every dollar earned, equating to a massive $400 billion in lost productivity annually. This financial impact underscores the urgent need to address this silent killer of productivity. That staggering number highlights the severe impact of unauthorized activities conducted on company time.

Employee Monitoring: Pros, Cons & Considerations

Organizational leaders and business owners concerned about cybersecurity and productivity are facing a dilemma right now, asking themselves, “How can we build trust with our employees when we need to use employee monitoring tools?” After all, employee monitoring seems antithetical to building employer-employee trust, particularly when you consider that, according to a recent PwC survey, the lack of trust between executives and workers is only growing.

Bring your customer story to life with 3D journey mapping

Whether you’re an executive who just expanded your team or a designer embarking on a new project, change—while it can be exciting—is hard. One of its biggest hurdles is aligning multiple stakeholders on evolving goals, messaging, and strategy, a challenge so formidable that it often halts change right in its tracks.

18 Ways to Handle a Disgruntled Employee: The HR Guide

How do you handle a disgruntled employee without escalating the situation? No matter how experienced you are, unhappy employees can be tough to manage and can hurt team morale and employee productivity if not addressed properly. Understanding the root causes of dissatisfaction is crucial in resolving conflicts and maintaining a harmonious work environment. This knowledge equips HR professionals with the tools to address issues effectively and keep operations running smoothly.

Maintaining a Balance Between Organizational Productivity and Employee Satisfaction

The various parameters and factors change as the world becomes even more competitive. Achieving and sustaining sustainable success today presents a complex picture that cannot be explained solely with profitability and growth. One of the critical ingredients in practice is maintaining an optimal proportion of organizational efficiency and employee contentment.