Teams | Collaboration | Customer Service | Project Management

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Scaling Your Department: Best Practices for Growing Your Team with Process and Tools

As businesses evolve, so too do the demands placed on departments and teams. Whether you're in a shared services environment or leading a specialized department, scaling effectively means adding capacity without sacrificing quality or performance. When done right, growth can accelerate productivity, align team goals with the company’s objectives, and foster innovation. However, to do this efficiently, you need the right processes and tools in place.

Corporate Anxiety and Productivity Anxiety: 4 Ways to Lead and Gain Control Over Your Workspace

In today’s high-paced business world, corporate anxiety and productivity anxiety have become increasingly common, affecting employees and leaders alike. As organizations grow and expectations rise, the pressure to consistently deliver results can quickly lead to stress, burnout, and inefficiency. The overwhelming demand to perform can drive individuals to work longer hours and make hasty decisions, often without gaining any real control over their workspace.

Manage Virtual Assistants: 3 Best Practices for Using VAs

As remote work and digital collaboration become increasingly prevalent, businesses are turning to virtual assistants (VAs) to streamline operations, reduce overhead costs, and boost productivity. Virtual assistants can handle a wide range of tasks, from administrative duties to specialized project support. However, effectively managing VAs requires intentional planning, the right tools, and clear communication to ensure tasks are completed on time and align with business goals.

Personalization in SaaS Customer Support: Why It Matters and How to Achieve It

For software companies, competition is greater than ever and customers have many options to choose from. To stand out, your business must not only meet the growing demands of customers, but also make them feel valued and understood. Personalizing your platform drives loyalty and builds strong relationships, taking your business to the next level against the competition.

Ten Fundamental Controls Every IT Environment Should Implement

Building a secure IT environment within the context of an IT Service Management (ITSM) framework requires a strategic approach that integrates both security and customer service management best practices. Implementing critical security controls is essential to safeguard data, systems, and services from potential threats while ensuring the smooth and efficient delivery of IT services.

State of the Intranet and Future of Employee Technology report: Research to unlock exceptional EX

In the increasingly complex landscape of work, employees need to be able to connect with each other and access the information and tools they need to do their best work without friction. Technology is the missing link. An outstanding workplace technology experience unlocks a truly exceptional overall experience for employees — no matter how or where they work. That is the crux of our research for the State of the Intranet and Future of Employee Technology report.

Buddy Punch Recognized as Top Small Business Tool for 2023

GetApp, a company that helps businesses navigate the software buying journey, featured Buddy Punch in its Top Future Workforce Tools for 2023 list. The list consists of products from a mix of software categories relevant to small-business technology success. The categories are based on the expertise of GetApp’s research team and the assessment of user interest and market trends. Buddy Punch stood among the top-rated products with a rating of 4.8 (Out of 5).