Teams | Collaboration | Customer Service | Project Management

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wanywhere

Call Centre Screen Monitoring - What are the Use Cases and Benefits You Need to Know

May 30, 2024 By wAnywhere In wAnywhere
Data-intensive BPO operations are at the center of attacks and need strong security measures to identify and prevent threats before they cause damage. An IBM Data Breach Report 2024 reveals that organizations suffer an average data breach cost of USD 5.36M in the absence of a robust security system in place. Growing breach instances and regulatory costs indicate an urgent need for effective BPO security to control data privacy and ensure workplace compliance.
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time doctor

Overtime epidemic in UK workplaces: How unpaid hours hurt employees and businesses

May 30, 2024 By Time Doctor In Time Doctor
The UK workforce is grappling with an overtime epidemic and unpaid overtime, which affects the welfare of employees and the prosperity of companies. A recent survey by Protime UK clearly demonstrates the severity of this issue and its impact on employee happiness and corporate performance.
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time doctor

Why remote work and hiring offshore talent are crucial in today's business landscape

May 30, 2024 By Time Doctor In Time Doctor
The next global economic crisis might not result from a pandemic or conflict but from a lack of qualified employees across various sectors. In many regions, more people are leaving the workforce than entering it, creating a significant gap in the talent pool. This trend presents a challenge for companies trying to fill these roles. The company is only as strong as its talent.
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50% Profit Margins Unlocked with Time-Tracking Data w/ @MarketingMax

May 30, 2024 By Teamwork In Teamwork
He went from working 70-80 hour weeks to building a 7-figure agency with 50% profit margins while only working about 1 hour per week. Today he’s the founder of GrowthDaily.com & AgencyReviews.io & he’s known by his 45,000 followers on X as @MarketingMax, but several years ago he was an agency co-owner struggling to make the sort of money he wanted to make (and enjoy the work in the process). That’s when a timely LinkedIn post came across his feed & recommend a book that change the course of his agency–and his life–forever.
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DeskTrack

A Comprehensive Guide on Hierarchy Management System

May 30, 2024 By DeskTrack In DeskTrack
A firm with a large workforce runs its business in a hierarchical structure. It is based on a multi-layered hierarchy within the organization within which multiple levels of management are connected through a chain of command. The number of levels in an organization grows as it expands, and the structure becomes taller. However, managing each level is quite a task, and so is why investing in the hierarchy management system is a wise decision.
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zendesk

What's new in Zendesk Workforce Management (WFM)

May 29, 2024 By Lilia Krauser In Zendesk
Last year, Zendesk acquired Tymeshift, which has now officially been rebranded as Zendesk Workforce Management (WFM). Zendesk WFM is the most efficient solution for agent management within Zendesk, leveraging AI to predict staffing needs with precision, automating agent scheduling based on these projects and providing insightful real-time and historical analytics on team performance.
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