Teams | Collaboration | Customer Service | Project Management

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Are Offices Becoming Obsolete Due To The Perks Remote Work Offers?

As technology continues to evolve and establish a powerful influence over the market, many are questioning the productivity of office-based workplaces. According to a recent Future Workforce Study of Dell and Intel, technology advancements are shaping the workforce to be future-oriented. So, what does that mean? Each year, more employees are working remotely, or to simply put – from the comfort of their homes.

13 Free & Paid File Sharing Sites like Dropbox, Google Drive, One Drive

Storage Almost Full! ‘To Ensure normal use, please delete files to free up internal storage space.’ I am sure you receive a ‘storage full’ warning once in a while unless your device is equipped with a cloud file-sharing system. Receiving these storage warnings can be frustrating, especially when you’ve important files that you cannot risk losing. That’s where File Sharing Sites come into the picture.

Ultimate Guide To Call Center BPO Software (2020 Features & Pricing)

Looking for the right BPO softwares for your call center business? With hundreds of business process outsourcing tools available, finding the best ones for your call center can be confusing. To help you out, we’ll cover the various types of call center tools and also highlight five essential BPO softwares you need in this article.

The Impact of Corporate Culture on Customer Support Operations

All companies strive towards having a strong corporate culture. People make a business what it is, so keeping them happy, motivated, and positive has an impact on operations that is difficult to measure and describe. A great culture fuels a level of growth and productivity that all businesses want to achieve. When it comes to customer support, a corporate culture can have a wide array of impacts. Here are some ways good and bad corporate cultures impact customer support operations.

3 research-backed principles that help you scale your engineering org

As engineering teams grow, obvious difficulties arise. It’s simple math. You can’t keep up with everyone, and everything, in the same way as you did when the team was small. To maintain the high level of impact you’ve always had, your ways of working need to change.

8 Ways Technology in Customer Service Will Evolve in 2020

Did you think you would see a day when brands would use WhatsApp to have service conversations with customers? Or that customers would actually prefer not speaking to human agents? The unpredictable nature of technology means that you should always be on the lookout for emerging trends, or you’ll face the risks of dealing with obsolete processes.

Discord Screen Share and Video call: A Complete, 10-Step Guide

If you play PC games online, it’s safe to assume that you are familiar with Discord. If not, this article can be a great resource because Discord has some of the best screen-sharing features, which can benefit both gamers and non-gamers. You and up to 9 friends can simultaneously screen share on the discord server. At one time, 10 Discord users can conduct a live video chat, while they all are sharing their desktop screens, simultaneously.

Dropbox Integration with OneDesk

Dropbox is a cloud-based file hosting service that stores a variety of documents in one platform. What makes Dropbox unique is its ability to store large files in different formats without relying on disk space. Users can access data by downloading the application into their computers or by simply logging on to their accounts. Initially, this web-based storage system was created to eliminate the dilemma of sharing files via the internet.

Wire - Finalist at Cybersecurity Excellence Awards

Wire continues to be a force to be reckoned with when it comes to winning awards - this time around as a finalist for the Cybersecurity Excellence Awards 2020. The recognition comes in at a time of unprecedented growth – gaining regognition in both the technology and business categories. At the Cybersecurity Excellence Awards Wire is in the final for two awards in business categories.

The 3 revenue formulas every sales team should know

In order to grow your business, revenue needs to exceed the costs of running your company. This may seem like a “Thank you Captain Obvious” concept. But the truth is, accurately calculating revenue to plan for future expenses and growth is not as cut and dried as you may think.That’s because there are different types of revenue, each one requiring a unique revenue formula to calculate.