Teams | Collaboration | Customer Service | Project Management

How to train employees to track working time

In different parts of the world, it is lawful to track the working time of employees. Take, for instance, according to federal law in the United States as stipulated by the Fair Labor Standards Act(FLSA), employers should have records of every hourly employee, showing the number of hours they log in each day and workweek, the date and time the workweek began, hourly pay rate, regular income, overtime earnings and overtime hours logged in.

Nine reasons your customers want to be able to text support

Texting is one of the most used forms of communication. In the United States alone, 5.5 billion text messages are sent daily. So maybe it’s not so much of a surprise that your customers want to be able to text your business when they need support. Few things are more frustrating than when you’re trying to solve a problem and just end up sitting on hold. And texting offers an alternative for you and your customers.

A tinkerer's tale of pushing a Rails serializer

Sometime last year, we found the opportunity to optimize one of our critical API endpoints that was served using Ruby on Rails. This led to a series of investigations before we identified the right long-term solution for our particular use case. It required us not only to leverage a new JSON serializer, but also challenged us to build efficient caching and deployment strategies to go with it. This is the tale of how we embarked on that compelling journey and what we learned as a result.

Journey of Dreams | 10 Years of Freshworks

Ten years ago we started this company on a dream. We dreamt of building a world-class software that would revolutionize the way we think about customer engagement. Along the line, we also had another dream. To build a company that is loved by its people, to build a company where people can find their purpose and their passion. This has been a dream worth dreaming, this has truly been a dream where all of us have come together and found our purpose, our passion, and our dreams coming together.

Choosing the Best Project Management Methodology (& Types)

Project management is a dynamic approach to ensuring your work gets done effectively and efficiently. Gone are the rigid and time-consuming processes of days of old. We’ve moved to more flexible and customizable approaches customized to fit a team’s individual qualifications. Choosing the right management methodology is just as essential to your project’s success as having the right team in place. It means the difference between clear communication and meeting deadlines.

Here's Why the Way You're Tracking Employee Hours Doesn't Work

Looking for ways to track employee hours? Every employer has to track employee hours at work to find out if team members are productive. However, the problem is, many people don’t track time the right way. In this article, we’ll tell you five methods you shouldn’t use to track employee hours and why you shouldn’t use them. We’ll cover why you should use an automatic time tracker instead.