Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
Building your ideal Zendesk account - Part 1: Organizing your team
On March 4th at 11:00 AM CST, the Zendesk team hosted the first weekly webinar of the Zendesk essentials series. The topic was Building your ideal Zendesk account - Part 1: Organizing your team. In this session, the team discussed the importance of planning your workflow and covered key features such as roles, groups, organizations, and user and org fields.
Route tickets based on support address
Automatically direct incoming Support tickets to your groups based on the support email address.
WEBINAR | How Product Managers in Large Organizations Drive Impact Through Research
In this webinar, we’re exploring how Product Managers in large organizations can enhance their teams' performance and drive meaningful change through effective research practices. Odi Paneth, Senior Product Manager at Microsoft Excel, will share valuable insights on empowering teams and improving research approaches.
Time Champ AI Manager Session Promo!
Experience the power of automation and efficiency with Time Champ. Watch our full presentation to see how you can transform your workforce.
Employee Monitoring Statistics: Shocking Trends in 2025
About 78% of companies now use employee monitoring tools to watch their activities. Organizations check emails and even watch what you're doing right now on your computer. This has gotten bigger since more people started working from home. But surveillance comes at a cost. Many workers feel stressed about it - 56% say so! Also, 43% think it's too nosy and gets into their private stuff. So, where should businesses draw the line between accountability and trust?
Protecting Business Communication: The Encryption Challenge & Solution
You may find it surprising, but according to various estimates, between 60 and 80 percent of business communications (chat, voice, video, email, document sharing, etc.) is still unencrypted. In many cases, even solutions that provide encryption are often vulnerable. Last year’s Salt Typhoon hack of multiple U.S. telecommunications companies highlighted significant vulnerabilities in our communication infrastructures.
How to issue a written warning for attendance to reduce absenteeism
Writing a warning letter to an employee for irregular attendance can be uncomfortable, but it’s an essential step in enforcing your attendance policy. How you communicate and enforce your company policy has a massive influence on employee conduct. And the goal of your warning letter is to shake them out of their pattern of poor behavior, which can be a real challenge. Don’t worry. In this article, we’ll share a customizable sample warning letter to employee for irregular attendance.