This report provides a narrative overview of employee productivity within the company. It aims to identify trends, highlight areas for improvement, and showcase employee successes.

Single sign-on (SSO) is your key to unlocking a world of convenience and security. Imagine logging in once in the morning and seamlessly accessing all your work applications, like Flowace, Google Drive, Slack, and Asana, without needing to remember multiple passwords. That's the power of SSO! It acts like a central hub, allowing you to use one set of credentials to access all your authorized applications. No more struggling to remember different passwords or wasting time logging in repeatedly.

What if we told you there was a way to improve your client relationships and reduce churn before retention is even a concern? Jonathan Ewing, Director of APCO Worldwide, joins the podcast to talk about how agencies can foster positive relationships with clients and reduce churn even before the onboarding process is finished. He discusses the importance of predicting and acting on client needs, and how adjusting your services and strategies accordingly improves retention and keeps clients happy and satisfied from Day 1.

💡 Join Zendesk’s own AI experts in this episode of #ConversationsWithZendesk as they unpack the history of CX transformation and what that means for an AI-powered future. 🔌 On this episode, we're joined by Adrian McDermott, Chief Technology Officer, and Teresa Haun, Senior Director of Technology and CX Strategy at Zendesk. Adrian and Teresa discuss the subject of artificial intelligence in customer experience, offering their insights on how businesses can navigate these changes effectively.