Teams | Collaboration | Customer Service | Project Management

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HaloITSM Design - Tech Talk with Excalibur Data Systems

HaloITSM is a single, all-inclusive ITSM software solution. It will transform your current ways of working into intuitive, up-to-the-minute workflows, as well as give your teams the ability to deliver the very best service to customers and employees alike. It wont just standardize your processes, but it will also deliver valuable analytics, so you can match your IT delivery to the true needs of your business, present, and future.

3 ways to keep your remote teams engaged

The shift to remote work has disrupted many traditional organizational processes and company cultures. Too many of our day-to-day activities are quite challenging to replicate virtually. Now, shoulder tapping and meetings have become even more of a burden, and it seems more difficult to keep employees feeling happy, appreciated, and engaged with their work and colleagues. The struggle is real.

3 ways to keep your remote teams engaged

The shift to remote work has disrupted many traditional organizational processes and company cultures. Too many of our day-to-day activities are quite challenging to replicate virtually. Now, shoulder tapping and meetings have become even more of a burden, and it seems more difficult to keep employees feeling happy, appreciated, and engaged with their work and colleagues. The struggle is real.

Top 5 reasons you should join the new M-Files Community

The new M-Files Community launches on March 15, and you're invited to join us. Why should you join? As an M-Files customer or partner, you need access to expertise. Maybe that expertise comes from our internal team of technical experts. Maybe it comes from other customers who face the same challenges as you. Maybe it comes from your Customer Success Manager. Either way, by posting a question on the new M-Files Community, you can get the answers you need.

A 2021 Retail Roadmap for CX Success

Last week, we were privileged to have some incredible industry experts from Retail Week, PayPal, Shopify, Parcelhub and Medallia discussing the most pressing matters in retail at an event we called Let’s Talk Shop – Your retail CX roadmap for 2021. We’ve put together this piece so you know what happened and what to take away.

10 Things that make remote employees love their workplace

A decade ago, where employees were concerned, the word ‘remote’ was used to describe workers in far-off offices. Today, it is the new cool. As a result of technological advancements and collaboration tools, working remotely now represents a more productive option for companies across different niches. According to a Gallup Poll, about 43% of gainfully employed Americans work remotely. With the influence of the COVID-19 pandemic, you can expect this number to go up.

Introducing custom user statuses

Users now gain the flexibility to express their current status in any way they prefer. Set a custom status to add a descriptive status message and emoji that’s visible to everyone throughout the app. Custom user statuses are available in Mattermost Cloud today and in Mattermost Self-Managed v5.33 (available March 16), with mobile support coming soon.

A Comprehensive Guide On Time Management Reporting (Including Tools)

Curious about time management reporting? It’s no secret that keeping track of employee time can significantly improve your team’s productivity and profitability. However, tracking work hours involves analyzing hundreds and thousands of records in employee timesheets. How can you use this data to your advantage? Time management reporting can help you convert time entries into lucid information using visual aids like charts and graphs.

Top 12 Employee Monitoring Software (Features, Pricing)

Looking for the best employee monitoring software? In this article, we’ll highlight 12 excellent employee monitoring tools to help you choose the perfect one for your needs. We’ll go over their key features, pricing plans, and user ratings to help you make an informed decision.

Part 3: Three Ways to Achieve Success for Your Customers...and Your Bottom Line

“While virtually all customer success management initiatives start out as “churnfighters,” you can’t stop there. The challenge is to gather and use the data from every interaction to move your team out of reactive mode and into far more effective proactive stances.”1