Thriving in Turmoil: Expert Advice for Navigating Talent Management During Economic Uncertainty
A guide to managing internal talent when facing an economic recession.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
9 tips to help IT project managers maximize team efficiency
Only 15% of project managers work on only one project at a time. In fact, the majority (59%) run between two and five projects at any given time. Couple that with the research that shows how project managers are expected to juggle all of their project tasks while exhibiting excellent technical, digital, and leadership skills, and it's enough to make your head spin. This might be challenging enough to pull off for one project at a time, but five?
5 employee onboarding best practices
The onboarding process involves introducing new employees to the organization's culture, policies, values, and work processes. It provides new hires with the necessary information and tools to be productive and successful in their new role.
How generational differences in the workplace shape better, more productive teams
Building multi-age teams that embrace generational differences is key to unlocking the power of diversity at work.
Zendesk Customer Experience Trends 2023- Breaking down silos | Conversations with Zendesk
Customers want a natural and fluid experience across every interaction with a brand, from bot to agent to sales rep. Gone are the days of “surprise and delight” – most customers don’t want to be wowed, they just expect service to work seamlessly. To achieve this level of efficiency, internal ownership of CX can no longer be confined to tight swim lanes and be viewed solely as a matter of reactive support. Leaders must continue to break down team barriers, integrate responsibilities, and foster collaboration within their organization.
Teramind Employee Time Worked
The Time Worked tab on the Employee Page allows you to view data related to time spent on each task, average activity percentage, idle time, the date they first started the task, and more.
Teramind Employee Alerts
The Alerts Tab on the Employee Page allows you to easily view policy and rule violation data with severity levels, and investigate incidents accordingly with session recordings. You can screenshot incidents and customize reports to quickly share the most relevant data.
Teramind Employee Sessions Log
The Sessions Log on the Employee Page is where you'll view live or previous video sessions of user activity to quickly investigate incidents.
Achieve work-work balance with this guide to asynchronous collaboration
As companies have adopted more remote and hybrid models, the ways we work continue to change. Research finds that up to one-third of meetings are unnecessary, which means companies are wasting millions of dollars as workers contend with ongoing screen fatigue and burnout. Like most things in life, humans need balance, and it’s becoming apparent that teams need to be more intentional about collaboration.
On-premise solutions: 5 reasons why they're getting more popular
Lately, on-premise solutions are experiencing an upsurge. Although many companies choose cloud computing for its convenience and scalability, organizations prioritizing airtight security, complete control, and privacy prefer leveraging on-premise solutions. On-prem deployment has many unique benefits businesses can capitalize on, such as in-house storage of data and software, lower network bandwidth cost, easier compliance, and more.