Call centers seem like something out of the 1980s. Giant rooms filled with headset-wearing workers answering calls from current and potential customers or making telemarketing pitches feel like an old-fashioned idea in our AI-affected world. However, although chatbots have taken some of the load off of customer support teams in recent years, the number of call centers in the US has increased by 6.8% per year since 2018.

Explore the various methods companies use to monitor remote employees. This article covers everything from tracking software that analyzes productivity to GPS tools that pinpoint employees’ locations. It also delves into common practices like web usage and screenshot capturing while emphasizing the importance of transparency to build trust.

Slack has enabled small businesses around the world to do more with less. From delivering world-class customer experiences to centralising communication with internal teams and external partners, Slack has helped teams everywhere to make the most of every resource. The bottom line? Small businesses rely on Slack to power their operations and grow their business at scale.

It’s no secret that communication is key to a successful team. But effective communication can be difficult when everyone works from different locations. We’re excited to share ten strategies to improve remote team communication. We’ll discuss the benefits of remote teamwork, suggest ways to overcome common challenges, and recommend some tools to make remote team communication more effective. Let’s find out!

In today's fast-paced world, every second counts. Enhancing the efficiency of support teams is not just a necessity but a mandatory strategy for businesses aiming to thrive. It's all about optimizing the customer experience and ensuring that interactions are as seamless as possible. This is where a stellar support ticket system becomes indispensable.

How much business could your business do without IT? These days, “none” is far and away the most common answer. Yet many organizations struggle with how to approach spending and budgeting related to IT. Information technology may be the backbone of a business, but it usually isn’t front and center in strategic discussions and high-level decision-making. And whatever spending is happening, the budgeting process underneath it often doesn’t scale well.

Tracking live location is very important for organizations with employees working in the field, remote assets, and vehicles. It helps to improve operations. Technology keeps upgrading, and location tracking is important to this development. Companies must now track their on-site teams to stay ahead. Real-time location tracking is a solution to many modern problems, including being able to see your operations or where your assets are at any given time.

Employee onboarding can be a logistical nightmare if the process isn’t laid out just right. For this purpose, creating an efficient onboarding workflow is crucial. After all, you want your new hires to stick around and thrive, not run for the hills. To help with this process, this article dives into the nuances of developing an effective onboarding process, specifically utilizing the capabilities of InvGate Service Desk.

Emails play an essential role in any company. They allow us to connect with people all around the world, promote our products and services, share vital information, and collaborate on projects. Regular email services, on the other hand, are notoriously unreliable and vulnerable to security breaches. This is why people and companies are always looking for safer and better solutions.