Are you searching for ways to attract clients to your virtual call center? You’re certainly not alone. Many businesses are shifting to virtual call centers to tap into their numerous benefits. However, attracting clients can pose a challenge without strategically approaching it. When securing clients for your virtual call center, you can implement several proven strategies to kickstart your business and ensure its success.

Zendesk today announced it completed its acquisition of Klaus, the industry leading AI-powered quality management platform. The acquisition of Klaus is the latest addition to the company’s existing WEM solutions which includes Tymeshift, a modern workforce management tool built exclusively for Zendesk.

Explore the delicate balance between workplace surveillance and employee autonomy. Discover how employee tracking programs impact privacy, productivity, and trust.

Research that was conducted not too long ago by Springboard for Business found that 70% of business executives feel that their organizations are experiencing difficulties with employee skill gaps being an obstacle to company performance. This research, which is titled “State of the Workforce Skills Gap,” sheds light on an important problem that is hurting sectors all over the world.

In today’s digital landscape, maximizing your software investments is crucial for businesses of all sizes. Vivantio’s Software Asset Management (SAM) services help you streamline compliance, cut costs, and optimize your software usage. This article explores the benefits of their SAM solutions and how they can empower your organization’s managed services to take control of your software assets.

Employee performance metrics have always played a role in decision-making. However, in the Industry 4.0 era of technology-enabled efficiency, a business’s ability to gather, analyze and action employee performance data has evolved. This has elevated the importance of employee performance metrics in strategic decision-making. In part, that’s because employee performance is directly linked to operational outcomes, which means efficient employees are good for business.

It’s not enough to save money and use resources wisely in today’s fast-paced business world; operational efficiency also means building businesses that will last. Operational efficiency refers to how well a company can lessen its impact on the environment while still making the most money and getting things done. This two-pronged method not only helps the environment, but it also follows the stricter environmental rules that are becoming the norm and cuts costs.