Teams | Collaboration | Customer Service | Project Management

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Help Desk for Education - Why You Need One and What to Look For

When thinking of a help desk, the immediate association often leans towards IT teams or businesses dealing with customer inquiries. However, the utility of a help desk goes beyond these realms, proving valuable for any organization handling requests or inquiries. A help desk for education can help streamline requests no matter where the requests come from. In educational institutions, a help desk serves dual purposes.

Understanding Chinese Overtime: Calculation Methods and Legal Status in the US

Chinese overtime, a term that often perplexes both employers and employees in the United States, refers to a specific method of calculating overtime for non-exempt workers on a fluctuating workweek basis. This article delves into the intricacies of Chinese overtime, exploring its origins, calculation methods, and legal standing within the complex tapestry of US labor laws.

L'Oréal CEO claims remote workers lack passion and creativity

During his recent speech at the World Economic Forum in Davos, Switzerland, L’Oréal CEO Nicolas Hieronimus raised controversial opinions regarding the long-term viability and efficiency of policies allowing employees to work remotely. The continuing discussion over the post-pandemic future of workplaces benefits greatly from his viewpoint.

Jira Service Management & Slack

Jira Service Management offers a range of integrations with Slack to enhance communication, foster collaboration, and optimize issue resolution. This video presents a thorough overview of the integrations between Jira Service Management and Slack, including ChatOps for Incident Management, conversational ticketing via Chat, the capabilities of Jira Cloud, and the AI-driven Virtual Agent.

How to Asana: Post status updates

Have you been pinged for a status update? Before you fire up the spreadsheets and docs, here's how to do it in Asana. Keep your team in the loop with status updates on projects, portfolios, and goals in Asana. Check out this video to learn how to share status updates using real-time data, the latest highlights, and Asana Intelligence. Then see how your meetings can focus on actionable insights instead of long status readouts.

Product Roundup: What's new in Rocket.Chat 6.6

Welcome to Rocket.Chat's first Product Roundup of 2024! Another year, another brand-new collection of updates crafted just for you! Whether it's improved features for team collaboration or great news for those using Rocket.Chat to build their own in-app chat experiences, this roundup provides a glimpse into the advancements marking the beginning of a year filled with meaningful improvements. Let's jump right in!

Build Visual Roadmaps with Craft.io's New Cover Image

Roadmaps are key for keeping everyone on your team headed in the same direction by communicating the strategic direction of your product. This is why we decided to take one step forward by introducing our new Cover Image Feature that empowers product managers and teams to create roadmaps that not only showcase their plans but also provide a visual and intuitive understanding of what's ahead. ABOUT CRAFT.IO.

Unlock Data Insights with Craft.io's New Table Summation Feature

New feature alert! With Craft.io, you can now gain valuable insights into numerical trends within your data. Effortlessly aggregate numerical values in table number and formula columns or calculate their averages for data consolidation and decision-making. Additionally, enhance efficiency by easily collapsing and expanding all your table groups. ABOUT CRAFT.IO.

Zoho Projects - The complete project management software

Zoho Projects is an online project management tool that lets you plan, track and collaborate with ease. Effective project management software helps you organize your work, communicate with your team, and achieve your project goals, irrespective of whether you're a team of 5 or 500. Zoho Projects does this and more. It's a hassle-free tool that has a simple, easy-to-use interface, and a mobile application that facilitates your projects from anywhere, at any time. With task and issue management, time tracking, interactive feeds and forums, built-in analytics, document management, and budget tracking, Zoho Projects is the complete cloud-based project management solution.

Jira Service Management & Microsoft Teams

Jira Service Management offers a variety of integrations with Microsoft Teams to facilitate effective communication, improve collaboration, and streamline the process of resolving issues. This video provides a comprehensive overview of the integrations between Jira Service Management and Microsoft Teams, including ChatOps for Incident Management, conversational ticketing through Chat, and the functionality of Jira Cloud.