Teams | Collaboration | Customer Service | Project Management

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How to build a best-in-class project intake process

A project intake process is a standardized workflow to help teams capture, prioritize, and follow through on new requests. Learn the components of an effective intake process, and how to build one for your team. Swamped by project requests? Overloaded with last-minute asks? If so, you’re not alone—and we have a solution for you. Enter: the project intake process, a tried-and-true method to prioritize the right work at the right time.

8 examples that define a positive patient experience

Healthcare has transitioned from focusing solely on doctors' proficiency to a patient-centric approach, bringing patients' needs and experiences to the fore. As a result, positive patient experience examples have become integral to the healthcare system. In fact, it is now globally recognized as an independent dimension of healthcare quality, shaping a person's perception of the quality of care they receive.

How to Address Insubordination in the Workplace

Insubordination is a serious workplace issue that occurs when an employee refuses to comply with a direct order from a supervisor or manager. It is a form of defiance and can have negative consequences for both the individual and the organization. Insubordination can manifest in various ways, such as openly challenging authority, refusing to follow established policies or procedures, or displaying a disrespectful attitude towards superiors.

9 Tips for Employees to Improve Their Time Efficiency In 2024

In today’s workplaces, time efficiency is becoming an important aspect of productivity, as competing goals and distractions compete for our attention at work. Employees with time efficiency may prioritize their tasks more efficiently, meet deadlines for projects, and complete tasks on schedule. Deadlines that are missed, stress levels that rise, and overall productivity declines are just a few of the major effects of poor time management.

Know the Dupont Method - How It Redefines Shift Management

Business operations vary and so do the employee shifts. Working in rotational staff schedules, employees facilitate organizations with operational continuity, but they equally face challenges from overwork, burnout, and low morale. The DuPont method can help companies balance work schedules with operational demands and keep employees performing their productive best.

10 Steps to Create an Effective Performance Improvement Plan

Managers holding these difficult conversations should prepare to point to specific instances. Perhaps the employee is not taking certain responsibilities seriously. Perhaps they consistently miss important deadlines and don’t seem to be making any effort to improve. Whatever the problem, employers may be able to use performance management software to identify a pattern and not just a single occasion. Has the employee already been asked to fix this problem?