Why Zendesk is unlike any other customer service solution
Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
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Managed services vs. professional services: The differences explained
Professional services firms have plenty to offer to right-fit clients: deep technical expertise, advanced project management and project planning skills, and a steady hand through change. They also face sideways competition from another class of businesses: managed services providers.
The Roles and Responsibilities of a Board Administrator
As custodians of organizational order, a board administrator is typically accountable for supporting the management of board governance, policies, and procedures. They essentially provide administrative support to the board — may it be scheduling meetings or preparing board documents. In this guide, we’ll explore the duties and responsibilities of an administrator, and the skills and knowledge one should possess.
Everything Geckoboard shipped in 2023
This year the team at Geckoboard have been hard at work on a range of features and updates that add even more value for you, our customers. First we talk through four brand new features that have the potential to expand the ways you can use Geckoboard to visualize your KPIs and improve team performance.
Why businesses choose Zendesk AI
🔌 Zendesk's artificial intelligence is different than others: We use data gathered from billions of real customer service interactions, combined with our deep expertise in the industry. 🔋 This allows our #AI to be not only accessible, but come with pre-trained solutions and customizable solutions that customers can use and see the value from day one. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
Boosting employee productivity: A comprehensive guide
If your organization struggles with employee productivity, you aren’t alone. Many organizations face challenges with keeping teams active and engaged. Our comprehensive guide to boosting employee productivity offers actionable tips and strategies for maximizing output — without burning out your workforce.
What Are The Consequences Of Time Theft At Work?
Making business operations lean & efficient is essential in today’s business world. People spend a lot of effort and money trying to make their businesses more efficient. Time is precious because when a business works well, it can do more in less time. But did you know that many businesses in the US (around 75%!) have a big problem? Some employees are stealing time from work.
How To Avoid Project Failure Using Risk Management?
Are you tired of project failures derailing your hard work and investments? Or Ever wondered how some projects seamlessly navigate challenges while others crumble under pressure? In project management, success is not just about executing tasks; it’s about foreseeing and mitigating risks effectively. This staggering statistic underscores the importance of implementing robust risk management strategies in project planning.
Team Performance Management: Measuring High-Performance Teams
Team performance management is an essential part of leading a workforce and ensuring desired outcomes are achieved. As employees on average spend 54% of their time working in teams, it’s important to measure their performance as a collective. However, many organizations are struggling to effectively manage and measure team performance, leading to inefficiencies and missed opportunities.
Want to know 5 powerful ways AI boosts customer service efficiency?
In this video, we reveal the top ways teams can leverage #ArtificialIntelligence in customer service to improve customer satisfaction, boost efficiency, and lower costs. Why choose Zendesk #AI? Timestamps: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.