Teams | Collaboration | Customer Service | Project Management

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How Absenteeism and Presenteeism Affect Productivity

Absenteeism—being absent from work without a valid reason—is a chronic problem for U.S. employers, conservatively costing $3,600 per hourly employee per year, and $2,650 per salaried employee per year. Based on this, a company of 5,000 hourly employees will lose over $18 million per year without a strong absence policy. But being physically present isn’t always the best thing for overall productivity.

7 Effective Ways to Streamline Marketing and Sales Automation for Greater ROI

In today’s competitive landscape, marketing and sales teams are tasked with managing high volumes of leads, engaging prospects across multiple touchpoints, and converting these interactions into meaningful relationships. Marketing and sales automation has transformed how companies manage these activities, freeing teams from repetitive tasks while increasing efficiency and accuracy. However, merely adopting automation tools isn’t enough.

Workflow Automation Software: A Complete Guide

Want to know all about workflow automation software? You are on the right page. In today’s fast-paced world, it’s essential to have streamlined workflows for maximum productivity. On the other hand, manual data entry is tedious and inefficient. Plus, it also wastes your valuable time and resources, which decreases productivity. One of the reasons we are flexing on the use of tools for automating workflow is that they save time.

9 Effective Remote Employee Engagement Strategies

9 Remote work isn’t just a passing trend anymore! it’s here to stay, reshaping how businesses operate and how teams connect. But let’s face it, remote employee engagement isn’t always easy. Without the natural camaraderie of the office, maintaining strong communication, motivation, and team spirit can feel like a challenge. That’s where we come in!

From assembly line to AI: Upgrade intranet tech to connect frontline manufacturing workers

Artificial intelligence in manufacturing tends to conjure up ideas of predictive maintenance, supply chain optimization or quality control. All are true, of course, but as a data specialist, I view these more as outcomes. What drives these outcomes is an underlying AI-powered employee experience technology that delivers greater employee engagement, a single source of truth, and best-in-class internal communications — all of which empower your people to excel in all they do.

Compensatory Time: What It is and How to Calculate It

Compensatory time (or "comp time" for short) is a time off that employees get instead of overtime pay. For example, if you work an extra four hours on a busy Thursday, your employer might give you six hours off another day instead of paying you overtime wages. It's like a "time in the bank" system - you put in extra hours now and take them back later when things are slower.

A Day Without Time Tracking: A Manager's Worst Nightmare

25 As a manager, you know that time is one of your most valuable resources. But imagine waking up to a day without time tracking. At first, it might seem like a relief, but trust me—it can quickly turn into a manager’s worst nightmare! Without those important hours logged, chaos can easily take over your team’s workflow. Accountability can slip through the cracks, and project timelines can start feeling like a game of chance.

How Freshdesk Automations Streamline Customer Support | Freshworks Explained Series

In this episode of the Freshworks Explained series, Praveen breaks down how Freshdesk automation can transform your customer support operations. Learn how to streamline workflows, reduce manual tasks, and solve customer issues faster using three types of automation rules: Ticket Creation, Ticket Update, and Hourly Triggers. Discover how to automatically prioritize tickets, filter spam, notify teams, and ensure quick resolutions. Watch now to see how Freshdesk can enhance your team's efficiency and boost customer satisfaction.