As a result of today’s macroeconomic climate, software companies are looking for ways to control costs, accelerate net retention and drive profitable growth. This requires a focus on building customer loyalty through differentiated CX. And agents play a critical role, but many are struggling to keep up with evolving customer expectations. Learn how a tiered approach to customer service can increase customer satisfaction and keep operating costs in check.

Working from home (WFH), also referred to as telecommuting, is a sort of flexible work arrangement that enables an employee to do business away from the corporate headquarters. If a person is able to work remotely. This configuration may help to ensure work-life balance, and career opportunities, or reduce travel costs.

In today’s busy world, productivity and work efficiency are essential to success. Artificial intelligence, machine learning, and other technologies must adapt to changing market demands. For this to happen, it is necessary to use all opportunities available and remain a leading specialist. That is why you should consider a robust and exciting AI-based tool called ChatGPT. This is the project that OpenAI developed to automate and optimize work processes in daily activities.

Just recently, we have relaunched Wire for Android on a completely new code base. This brings a lot of improvements, especially better performance in the app, seamless notifications, and much better reliability. But even more important: The release will allow us to deploy features much faster in the future and brings better modularity to the development process. This approach comes with some compromises, though. We had to disable a few features that are loved by many of our users.

Manufacturers are taking the ‘glass half full’ approach to forecasting their performance for the next couple of years. Specifically, they are viewing CX as a potentially profitable tool as they look to overcome what has been a difficult period of supply chain disruption and rising costs. The rationale is that if they can continue to delight customers, it will help them stand out from a crowd of competitors.

Are you struggling to scale your agency and looking for expert advice on how to command higher fees? We recently hosted an insightful webinar with Mandy Ellefson, the CEO of Hands-Off CEO, where she shares her experiences, strategies, and tools for overcoming these challenges and creating a successful and scalable business. With a wealth of experience in helping businesses scale up, Mandy is an authority in her field and has valuable insights to share.