Teams | Collaboration | Customer Service | Project Management

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Navigating Zero-Hours Contracts: Boosting Contingent Work Efficiency

This blog post delves into the dynamic realm of zero-hours contracts, outlining their role in today's workforce and the unique challenges they pose. We discuss how Insightful's software can help manage these work arrangements, enhancing productivity and transparency.

The Wrap-Up: 3 key takeaways from the 'How to Command 50-200% Higher Fees to Scale your Agency' webinar

Are you struggling to scale your agency and looking for expert advice on how to command higher fees? We recently hosted an insightful webinar with Mandy Ellefson, the CEO of Hands-Off CEO, where she shares her experiences, strategies, and tools for overcoming these challenges and creating a successful and scalable business. With a wealth of experience in helping businesses scale up, Mandy is an authority in her field and has valuable insights to share.

Self-Service Best Practices

With the advancement of technology and the increasing expectations of modern consumers, self-service options have emerged as a crucial component of effective customer support strategies. It has become important to encourage self-service for companies of any size or industry. Self-service refers to the customer support process that helps enable customers to get help on their own without contacting a support agent.

Find the root cause with a fishbone exercise

Identifying the root cause of a problem is crucial to finding effective solutions. In this video, we'll walk you through the process of conducting a fishbone (Ishikawa) exercise using Miro. Discover how to structure your analysis, brainstorm potential causes, and drill down to the core issues at hand. By the end of this video, you'll be equipped with the knowledge and tools to conduct a fishbone exercise and uncover the root causes of complex problems in Miro.

Proven strategies for increasing employee retention rates

Today’s job market is fiercely competitive, and keeping the best employees on your team is definitely a top-of-mind concern. After all, a business incurs significant expense, decreased productivity, and damage to customer service when there’s a high employee turnover rate. So, we have some proven strategies to share that will help increase retention rates and prevent this drain on resources!

Understanding "Loud Leaving" - an attempt at work-life balance or a toxic workplace trend?

“Loud leaving” is a new workplace trend in which employees make a big show of leaving work at the end of the day. This can include things like announcing their departure to the entire office, packing up their belongings loudly, or even making a social media post about it. It can be thought of as a sort of antidote to “quiet quitting” which is when employees that have been disengaged continue to show up but do the minimum possible just get by.

Unpacking Asynchronous Work Hours: Opportunities for Your Business

This post explores the dynamics of asynchronous work hours in remote teams, shedding light on the challenges posed by different time zones. We delve into how Insightful's software can support effective management and productivity of dispersed teams.