“How should I structure my agency?” First, we’d like to be the first to congratulate you on asking the hard questions. This is one we at Teamwork hear a lot. Most recently it came up during our webinar with Refine Labs COO Megan Bowen on Mastering Agency Profitability. Organizational design is inherently not fun to think about. But whether your agency is brand new or you have hundreds of employees, the way you structure your agency is important.

Being productive at work means getting more things done in less time. One of the best productivity motivators is inspiration, but it’s not easy to get inspired while working from an office or even from home. That’s when productivity quotes come into play. We’ve picked 101 motivational quotes that we hope will inspire and motivate you to accomplish more. But remember, no single quote will help you overcome unproductivity overnight.

While software solutions have been around for many years, technological advancements in the last few years have made client management software much more accessible. From the moment a lead is generated to when a sale closes, having the right client management tool can help automate and streamline your client management process. In this post, we’ll rank and review the top client management software tools, helping you find the right solution.

Imposter syndrome is a psychological phenomenon that can hinder career growth and lead to anxiety and low self-esteem. It is a psychological phenomenon characterised by lack of self-confidence, fear of failure, and ultimately hinder professional growth. ‍ Imposter syndrome is more common than we think. According to a study by the International Journal of Behavioral Science, around 70% of people experience imposter syndrome at some point in their lives.

Conversational AI is growing more prevalent every day. Not just in business, but for entertainment purposes as well. Whenever computers have conversations with humans, there’s a lot of work engineers need to do to make the interactions as human-like as possible.

The customer support landscape is ever-changing and expanding, increasing both users’ expectations and challenges for IT teams. In this context, offering omnichannel customer support is not an option anymore. Users expect to be able to contact the help desk through the channel that’s most convenient to them, and support teams must try their best to provide a multiplicity of platforms to submit requests while attending to all of them in an efficient way.