Teams | Collaboration | Customer Service | Project Management

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Understand and Optimize the B2B Customer Journey Map

The B2B customer journey is vitally important; improving it can lead to better business relationships. The best way to enhance or kickstart a quality customer journey is to establish the right B2B customer journey map. After all, one can’t get desired results without using the right blueprint, and the linear sales funnel that most businesses focus on doesn’t consider the bigger picture.

11 Miro Board Free Alternatives for Businesses in 2023

Are you looking for a free, online collaboration tool to help you and your team work together more effectively? You’re in luck! In this article, we’ll highlight 11 Miro board alternatives that can help businesses of any size work smarter in 2023. From cloud-based whiteboard tools to project management platforms, these Miro Board alternatives offer the features and flexibility you need without breaking the bank.

Remote Onboarding: How to Successfully Onboard a New Employee Remotely

We are sure you have been in the position of: I have new remote employees starting soon and I don’t know how to onboard them. First, congratulations on your new staff! Second, don’t worry. We got your back on your remote onboarding! Yes, onboarding a new employee can be challenging, but it’s definitely worth the effort. Not only will your new employees be productive sooner, but they’ll also feel like part of the team faster.

What's new: What we launched in February 2023

2023 continues to be a big year for Miro, with more on the way! We kicked off this year strong by launching Miro in four new languages—Spanish, German, French, and Japanese—making it easier for you to collaborate with your global teams. We’ve also doubled down on improving agile practices to support the 86% of product development teams that use agile in their day to day.

Cracking the mystery behind Product Operations - What is it, and what are the responsibilities?

In recent years, the tech industry has seen the rise of a new role that has quickly become a vital component of many companies’ success: Product Operations. This role, which sits at the intersection of product management, engineering, and business operations, has had an increase in demand as companies have recognized the need for a more integrated approach to building and scaling products.

6 benefits of open source software for enterprise businesses [+10 best tools]

The days of the old-school proprietary software are gone! Open-source is the new kid in town. And it's taking the business world by storm — including enterprise businesses. Businesses of all sizes are increasingly adopting open-source enterprise software as the digital landscape continues to evolve. Traditionally, we've seen open-source projects being adopted by smaller companies with limited budget or niche software needs.

How to drive cohesive employee experience across thousands of miles without a desk

When Hannah Bolte joined Lozier Corporation as Director of Marketing and Communications, one of her goals involved keeping employees connected. This was hard because they used a printed newsletter that HR sent out every three months. Learn how this mode shifted from a manual process to a mobile app, along with challenges and tips learned along the way, in our latest Cohesion Podcast!

New RudderStack Integration: Create Actionable Data Insights

Are you looking for a way to gain a clearer picture of your users and use that insight to improve your communication strategies? We've got some great news for you! Today, we're thrilled to announce an integration between Courier and Rudderstack, a customer data platform (CDP) that allows businesses to collect, process, and route customer event data across product, marketing, and analytics tools for better decision-making.

OneDesk - Invoicing

Invoice your client organizations based on the billable time logged to work -- directly from your OneDesk. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.