Teams | Collaboration | Customer Service | Project Management

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Investing in Your Workforce: A Comprehensive Guide to Maximizing Employee Potential

Investing in your workforce can be one of the most significant drivers of business success. However, many companies overlook the importance of employee development and fail to realize its potential impact on the bottom line. According to a study by the Society for Human Resource Management, 75% of employees cite a lack of career advancement opportunities as a reason for leaving their current job.

BrowseReporter Employee Monitoring Software-Track Productivity, Web Browsing, and Software Use

Ready to make data-informed decisions? Get actionable insights into the activity of your users with a free trial of BrowseReporter. BrowseReporter is a versatile employee computer monitoring software that provides organizations with the insights they need to improve productivity, security, and compliance.

10 Must-Read Books About Employee Management: Insights from the Pros

If you’re looking for insights about employee management, you’ll want to read the 10 books on this list. Written by some of the top professionals in the field, these books will teach you everything from hiring the best employees to dealing with difficult ones. So if you’re ready to take your employee management skills up a notch, then be sure to check out these 10 must-read books!

About Using Custom Fields

One of the great aspects of OneDesk is the level of customization it supports. With OneDesk, you can configure unique statuses, forms, workflows, and much more. Regardless of what industry you work in, OneDesk can be configured in a variety of ways to fit your needs. In today’s blog I’m going to talk about one useful feature you can use to configure your account.

Benefits of Horizontal Communication in the Workplace

According to Michael J. Papa, the author of Organizational Communication, “a corporation that focuses on horizontal communication places more importance on fostering collaboration than managing work. When a company expands, lateral or horizontal communication is an intelligent approach to maintain a sense of unity and have all of its parts work towards the same objectives.”

Why digital communication matters for education?

In 2023, many schools and universities are increasingly leveraging digital communication to further the goals of effective teaching and assessment. However, many institutions are yet to implement such forward-looking changes. Their efforts are often limited by a lack of funding, outdated infrastructure, or resistance to change. Digital transformation is changing how industries and sectors work, bringing transparency, efficiency and speed to manual processes. The field of education is no different.

How customer sentiment analysis improves the customer experience

There are three key pieces to the customer experience puzzle: A customer-first approach, a clear understanding of the voice of the customer (VOC) and a company-wide determination to excel. In this article, we’ll explore how customer sentiment analysis helps boost the customer experience by elevating the second piece – VOC. You’ll come away knowing everything you need to get started with customer sentiment analysis and to provide an excellent experience for your customers.