Teams | Collaboration | Customer Service | Project Management

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6 ways to build rapport and develop meaningful relationships

Rapport is an essential soft skill to help you build trust, establish effective communication, and develop great relationships with your team members. In this article, we walk you through 6 tips to break the ice and build rapport. Everyone wants a positive relationship with the people they work with. But building a healthy level of camaraderie, rapport, and comfortable conversations takes effort. Sometimes, it seems like people are just born with this skill.

Zendesk Showcase | Differentiating service on a customizable platform

️ Businesses are feeling the pressure to deliver faster, more personalized service. Discover how Zendesk’s customizable platform creates differentiated customer and employee experiences, and explore the latest innovations in custom data, unified integrations, and flexible privacy tools.

What is Employee Performance? The Importance and The Factors Affecting It, Explained

In today’s business landscape, company growth depends on work efficiency, which depends on employee productivity. The better the productivity, the more efficient work becomes. Therefore, employee efficiency is the foundation of an efficient workplace. Knowing what exactly drives employee performance can help you transform the whole organization.

How to Calculate Productivity: A Comprehensive Guide

Calculating productivity is key to ensuring a business operates efficiently, effectively utilizing resources to produce the maximum output possible. Whether it’s tracking employee performance, resource utilization, or overall company performance, understanding productivity can lead to significant gains. In this comprehensive guide, we’ll explore the concept of productivity in business, its importance, and several formulas and methods to calculate it accurately.

9 Project Management Tools That Integrate with HubSpot

HubSpot is a popular platform used by thousands of companies to manage their sales, marketing, and customer service efforts. But can you use it for project management, too? Well, maybe. It depends on what you need. Let’s explore the HubSpot project management tool and the best PM platforms that integrate well with HubSpot.

10 key principles for managing call center operations

Want to explore all about call center operations and how to manage them effectively? Efficient call center services are vital for building a loyal and satisfied customer base. This objective is important because happy customers enhance a company’s image and brand loyalty. However, call center operations are complex and time-sensitive. It requires strategic planning to keep your call center running smoothly and profitably. In this article, we explain what call center operations are.

How to cheat Time Doctor: Common methods and why they don't work

Time Doctor is a widely used workforce analytics software, but some employees attempt to cheat the system. This article explores common methods for cheating Time Doctor, the tactics some users employ, and why these methods are not effective in the long run. Understanding these tactics can help businesses identify attempts and ensure accurate time tracking.

Setting up your HubSpot pipeline for better reporting

Getting your sales pipeline right in HubSpot isn’t just about staying organized; it’s about making sure your data is clear, actionable, and reliable. Without a well-structured pipeline, your reports can become skewed, leading to inaccurate forecasts and missed opportunities for your business. A well-built pipeline helps you to make sure that every deal is tracked properly, giving you a true picture of what’s happening in your sales process.

Top 5 Work Timers to Enhance Your Productivity

20 Feeling overwhelmed by your to-do list and not sure which timer can help you stay on track? Look no further! We’ve rounded up the 5 best timers to improve your productivity and keep you laser-focused. Whether it’s tackling projects or boosting your time management, these timers are the ultimate tools to conquer your goals.

How to Get More Demo Calls Booked: A Comprehensive Guide

Booking demo calls is essential for businesses in the B2B and SaaS space. Demo calls provide a unique opportunity to showcase the value of your product and convert leads into paying customers. However, getting more demo calls scheduled can be challenging, especially with busy prospects and increasing competition. This guide will walk you through actionable strategies to boost demo call bookings and optimize your sales funnel. ‍ 1.